Oral Answers to Questions

Wendy Chamberlain Excerpts

Thursday 19th March 2020 Commons Chamber

[Pete Wishart]

I thoroughly agree with the hon. Lady. I think that all Members of the House will now know the value of being able to keep in contact with constituents through video conferencing and other remote methods. All I can say is that the PDS digital support desk will continue to offer a 24-hour-a-day service. Undoubtedly there will be delays due to the volume of calls from people working remotely, but the team will make a real effort to deal with all calls as soon as they possibly can. As I said in my original answer, the PDS team want to ensure that as much facility and resource as possible is given to hon. Members, and I am sure that they will be working to secure and achieve that.

[Wendy Chamberlain (North East Fife) (LD)]

I meet a variety of organisations at Westminster, and would now like to do this remotely. However, the Skype system to which the Commissioner has referred only supports connections to those with parliamentary accounts. This helps me to link with my team, but will the Parliamentary Digital Service consider making Skype accessible to those outwith the parliamentary network? As a new MP, I also have new staff joining my team. What are the learning and development team doing to offer critical training for new starters—for example, on the Department for Work and Pensions, and so on? Will there be opportunities for those training sessions to be available remotely, as opposed to face-to-face as they have been up to now?

[Pete Wishart]

Every effort will be made to ensure that people are connected, and all facilities will be used to keep Members of Parliament in contact with their constituents. The PDS support desk is looking at the very issues mentioned by the hon. Lady, and hopefully progress will be made on all that. I think that the lesson here—this seems to be required from all Members—is ensuring that we can work remotely, that all our staff are as connected as possible, and that we continue to provide a level of service that we feel is commensurate with our roles as Members of Parliament. I am pretty certain that all Members will be providing that service in the weeks to come.