Like other right hon. and hon. Members, I shall keep my comments brief. The statutory instrument is a sensible and proportionate measure that is in no way harmful to decent process, as the Minister sensibly set out. It simply picks up and shifts the period, which is a measured way of dealing with this unfortunate problem. I do not like it that the problem has arisen. I was the Minister who introduced online registration, an innovation of which I am very proud, and I wish the system well; we all want to see it functioning properly.
Let us not forget what the alternative to taking this measure would be. It would be to allow an unlawful situation to have persisted from Tuesday night, whereby people with the right to register to vote were denied the ability to do so—and an arbitrary situation also, given that, because of the nature of queueing on a website, it would not be possible to be even-handed towards citizens. It would be deeply ethically wrong to allow such a situation to persist, so we have no alternative but to take this measure.
There is another reason. None of us should accept poor service from the Government towards their citizens—those citizens ought to be the Government’s master—so I greatly respect the ministerial team for their efforts to ensure that public services, digital as well as paper-based, work better for citizens. That is very important.
Does the hon. Lady think it a fair point that the upsurge and crash occurred after the big debate between the Prime Minister and Nigel Farage? Might not the Government have anticipated a surge of interest at that point?
The Government have answered that point for themselves many times yesterday and this morning, but I think it was a foreseeable circumstance, what with the TV scheduling and the availability of online registration. I am, however, reassured by what I have heard today about a further multiplication of capacity. It is the right response. As I have said, retrospectively allowing for a further 48 hours—we hope that gets the message out—is a sensible solution.
I offer one more practical thought. If would-be registrants got as far as leaving their contact details on the site before it failed, it might be possible for them to be contacted directly in the remaining hours. I offer that as a suggestion. I know that it will not cover everyone who tried to register on Tuesday night, but it might be possible in some cases, and it would be a sensible thing to attempt, in order to avoid an unlawful or arbitrary loss of those citizens’ rights.
I end with a point that The Economist made last week, in reference to American politics:
“Any political party that hopes for lower turnout has lost its way…lawmakers must decide whether they still believe in the good sense of those they aspire to govern, or whether they lost that faith somewhere on the way to the statehouse.”
That should be the principle in all our hearts, both in this referendum and, crucially, as we go about politics from hereon in.