Monarch Airlines

Viscount Waverley Excerpts

Monday 9th October 2017 Lords Chamber

[Lord Callanan]

The noble Lord is tempting me to comment on the financial health of airlines but it would be wrong to do so. I think I have been robust in the conversations and exchange of correspondence I have had with Ryanair. The company’s actions and the way it treated passengers during the flight cancellations were disgraceful and it certainly misled me when I wrote to it about the cancellations. I have made that extremely clear to Mr O’Leary in writing. While it is the responsibility of the CAA, we will not hesitate to ensure that the passengers of Ryanair or any other airline get the compensation that they require and that Ryanair and other airlines fulfil their legal responsibilities to let people know the terms of the EU 261 directive. We will not hesitate to take action through the CAA to ensure that they do so.

[Viscount Waverley (CB)]

My Lords, would the Minister care to say a word about the passengers who were caught out in needing to return home from the UK as opposed to returning passengers? In the wake of Monarch and wishing to ensure no future disruption to passengers, should the Government be encouraging Ryanair to abide by the payment of local taxes and social security to individual EU countries where pilots are stationed on a permanent basis rather than to Ireland, where their contracts are designated? I understand that the French have won a case in the ECJ, with the result that Ryanair pulled all its planes from France.

[Lord Callanan]

I am afraid I am not familiar with that case, but Ryanair will have to comply with the rules and regulations in the same way as everyone else, as I said in my previous answer. With regard to passengers who are leaving this country, I am afraid that in this case our responsibilities extend to getting those who are stranded abroad repatriated. People who have booked flights in advance with Monarch will need to look at their travel insurance or their credit or debit card companies to gain a refund. However, I am sure the noble Viscount will understand that it cannot be the Government’s responsibility to fly people out from this country. We took the view that our responsibility was to repatriate those who were stranded abroad at no cost to themselves. As I have said, we are working with credit and debit card companies to try to recover as much of that money as possible, but there is a limit to how much we can intervene in these matters.