Higher Education and Research Bill

Debate between Viscount Hanworth and Lord Jopling

Committee: 4th sitting (Hansard): House of Lords
Wednesday 18th January 2017 Lords Chamber

[Lord Jopling (Con)]

My Lords, I have a great deal of sympathy with the comments of the noble Lord who has just spoken. On the second day in Committee I drew attention to my long connection with the Court of the University of York. I have been struck by the views that it has expressed, and in particular that,

“the ratings of gold, silver and bronze risk damaging the reputation of UK HE internationally”,

through the impact of the teaching excellence framework. Of course failing institutions should be identified and dealt with, but it is very difficult to follow why the gold, silver and bronze ratings would achieve that. Instead, it would be damaging to the reputation of British higher education internationally, potentially putting off international students from coming to study in the UK. In an already challenging market for international students, this would put UK higher education at a disadvantage and have a significant economic impact.

On the second day in Committee I expressed my regret that I was not able to be present at Second Reading; I was abroad on parliamentary business. On reading that day’s debate I was struck by the very strong views that were expressed to the Government with regard to these matters. The right reverend Prelate the Bishop of Winchester said:

“Given its potential impact it is crucial that the TEF does not misrepresent university quality and create a PR nightmare”.—[Official Report, 6/12/16; col. 621.]


I am sorry to read these out but they are a reflection of the very strong feelings in the House. The noble Baroness, Lady Blackstone, said:

“Can the Minister confirm that the crude ratings of gold, silver and bronze, to which others have referred, will not be used by the Home Office in deciding on the student visa system and how it is implemented?”.—[Official Report, 6/12/16; col. 628.]


The noble Lord, Lord Giddens, said:

“Standardised metrics for teaching assessment simply will not work across the whole range of universities”.—[Official Report, 6/12/16; col. 633.]


My noble friend Lord Norton of Louth, from whom no doubt we shall be hearing in a few minutes, said:

“The likelihood is that, as with the REF, universities will engage in gaming the system and devote considerable resources to the task … the danger is that the TEF will be even more problematic. It may well serve to drive up costs rather than teaching quality”.—[Official Report, 6/12/16; col. 658.]


That, from him, with all his experience of academia, was very clear. The noble Baroness, Lady Royall, whom I see in her place, said:

“In practical terms, would a university judged to be gold one year have to reduce its fees in future years if it were then deemed bronze or silver—or, perhaps, vice versa?”.—[Official Report, 6/12/16; col. 697.]


I could go on. There is a major flaw in the Bill and the Government’s thinking on this. The noble Lord who preceded me pleaded with them to think again. I, too, say to the Minister that this will not do as it is. I hope that he will tell us that the Government will take this away and think about it again.

[Viscount Hanworth (Lab)]

My Lords, I should like to testify that there is something utterly perverse in the current system of rating the quality of the provisions of individual departments within universities and of universities as a whole. The system depends on the National Student Survey, which aims to determine the degree of customer satisfaction. Because the ratings of the NSS are determined within these organisations, and because they can make no reference to what is happening elsewhere, they cannot possibly serve as a valid standard for comparison across the sector.

The NSS is subject to the social dynamics of small groups of students, and it can produce highly variable results from year to year. It is well known that it can be strongly influenced by the interaction of staff with students. There is a strong temptation for academics to appeal to their students, in ways that may be more or less subtle, to give ratings that will be beneficial both to themselves and to their students. This has often swayed the outcomes. Quite apart from these difficulties in assessing the true degree of customer satisfaction, it is questionable whether customer satisfaction should be the principle to guide the provision of teaching. It is now a principle that also guides many other aspects of the provision to students. The quality of sports facilities, catering, entertainment and much else besides has been influenced by the need to increase student satisfaction.

However, the effects on teaching of an adherence to this principle can be dire. It has been a common experience that, the more difficult a course and the more vigorously it is taught, the lower is its NSS rating. University administrators, who nowadays control the activities of academic staff, have requested the removal of courses that have scored badly. Among such courses have been some of the essential STEM courses, which often form the backbones of academic disciplines. I propose that we cease to use the NSS as a basis for assessing the qualities of universities. We should cease to make such assessments, or to use them, until we can be sure of their validity.