London Black Cabs

Victoria Borwick Excerpts

Tuesday 15th September 2015 Westminster Hall

[Victoria Borwick (Kensington) (Con)]

I have a long-standing family interest in the subject of the debate. My father ran Carbodies, which some right hon. and hon. Members may know about, from the time when taxis were made in this country. My husband Jamie took over after my father’s death and ran the company for a short while. He led the changeover to the taxis with full disability access that we have today.

As has been said, the black London taxi is as iconic to London as red buses and red post boxes. As we have heard from both sides of the House today, black cabs of London are renowned the world over for their high standards and because of the knowledge—and of course for their full disability access. Londoners can be proud of leading the world in that. Licensed black taxis can take wheelchairs, prams, trolleys and heavy suitcases, and get the passenger safely to their destination using the fastest route. The drivers do not need to check the sat-nav to know the back streets, and if there is a disruption or change in the traffic, as happens frequently in London, they have alternative routes in their head. They do not have to rely on intermittent technology. As we have heard, those taxi drivers are fully vetted, insured, and licensed, and regularly checked; and that applies not just to the drivers, but the vehicles as well.

Licensed taxi drivers have invested heavily in their profession. Very few industries require two to four years’ unpaid training, followed by the purchase or lease of a vehicle. Our black cab drivers are very committed to their trade. However, we have to appreciate that technology has begun to catch up, and TfL, the regulator, has seen an enormous increase in requests for private hire licences, as we have heard; but who are all the applicants, and why are there so many requests for minicab licences? There are now almost 90,000 minicab drivers in London, and only 25,000 licensed black cab drivers. The imbalance can be seen immediately; what is the reason for it? I believe that if we want our gold standard licensed taxi drivers, we need a level playing field. The regulations cannot be all on one side. We make the drivers and the vehicles go through hoops, as my hon. Friend the Member for Richmond Park (Zac Goldsmith) said, and meet very high standards; and those standards must apply across the board, to other vehicles and to their drivers. Why are minicab drivers signing up at such a rate?

[Mark Field]

Arguably the opposite case could be made, which is that there have traditionally been huge barriers to entry for black cabs, and that now we are in a modern world, where more and more people want to become taxi drivers and where there is the incentive of Uber technology, so that a high level of regulation is against consumers’ interests and will make it much more expensive to get into London cabs. That is not my personal view, but it is an argument that could readily be made. I have a sense that satisfaction levels among those who use cabs in the capital city—black cabs or others—is pretty high.

[Victoria Borwick]

I welcome that point. It is right: people want to use a safe vehicle that has been properly assessed, as everyone has said. Technology has moved on, so we must support the gold standard of our taxi drivers. Becoming a licensed taxi driver does not have such an appeal any more. Is that because of the barriers or because the investment and time is entirely on one side? TfL should look at its regulations and how it promotes the licensed taxi trade. It allows the competitors to charge what they want, and use any booking and charging methods they want; but over the years restrictions have been put on our taxi drivers, and they should be reviewed.

London has the advantage of being a friendly city. We have built on the Olympics, and have proved it time and again; we are working together for full disability access for the whole of London, in new homes and transport infrastructure such as Crossrail. It all has full disability access. Every new bus, every new train and every carriage is disabled accessible. All vehicles licensed by TfL for the public should be disabled accessible, take credit cards and alternative methods of payment, and be tracked and trackable to continue to provide the level of safety, as has been mentioned here today, that is unique to our taxi trade and our traditional taxi drivers. In the longer term, when we have proven technology, we should support the trade to move to more environmentally friendly vehicles.

I ask the Minister to re-examine the governance and regulations of the taxi trade and minicab vehicles, so that we can provide our excellent licensed taxis and ensure that this remains a worthwhile profession for those wishing to sign on to the high standards that have been spoken about this morning.

--- Later in debate ---

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

It is a pleasure to speak in this debate. Some hon. Members may be questioning the relevance of the London black taxi service to my constituents in Glasgow South. However, it is clear to me from the debate so far that there are lessons that we can learn in Scotland so that we do not end up in the position that people in London find themselves in today. I therefore congratulate the hon. Member for Richmond Park (Zac Goldsmith) on initiating this important debate on one of London’s and, indeed, Britain’s most iconic symbols—the black taxi.

It has also been a pleasure to sit through—I had not expected this—what may be the first London mayoral hustings, here in Westminster Hall this morning. If the hon. Gentleman and the right hon. Member for Tooting (Sadiq Khan) can have debates that are this consensual, they have a good election ahead of them.

The Uber phenomenon has yet to hit Glasgow and, indeed, Scotland, but I do not doubt that it may well do so in the future, so I genuinely approach this debate in the spirit of trying to learn something. I hope that we can use it to inform ourselves in Scotland, as we have entirely separate licensing of taxis and minicabs that in many ways is not dissimilar to the licensing here in England and Wales.

Taxis are a vital part of our city infrastructure and national life. The hon. Member for Kensington (Victoria Borwick) gave the example of the London Olympics, when black taxis came into their own. We had the same experience during the Commonwealth games in Glasgow. Along with our public transport services, black taxis and their drivers were there not just to ship people around, but to welcome people to the great city of Glasgow.

If I may, I will make one comment on taxi drivers in my home city. Glasgow taxi drivers are the most knowledgeable and most friendly people—aside from one or two Members of Parliament perhaps—who visitors to the city of Glasgow can meet. They have great humour and great local knowledge. Based on the colour of the football top that someone is wearing when they enter the taxi, they will even know which routes to avoid when they are there. I have always found that taxi drivers are great for providing that wonderful thing that the metropolitan media and the pollsters always get wrong—political analysis. Speak to any taxi driver, whether in Glasgow or London, and believe me, they will give their views on Scottish independence and, indeed, any other political matter of the day. These people have put their entire working life into being not just a car service, but a welcoming service to whoever comes through those doors. I think that Parliament owes it to taxi drivers not just here in London but across the UK to get this right.

The right hon. Member for Cities of London and Westminster (Mark Field), who unfortunately has left the Chamber, suggested that less regulation of black taxis could be an option. My experience suggests that that is not what black taxi drivers themselves want. Indeed, they enjoy the gold standard that comes with being a black taxi driver. The right hon. Member for Tooting mentioned the importance of someone knowing that they can safely put their daughter into one of these vehicles. Indeed, my own mother would never travel in any kind of vehicle other than a black taxi, although she usually prefers it if her son is picking up the bill!

The right hon. Member for Cities of London and Westminster talked about choice; indeed, consumer choice was mentioned by a few speakers. Choice cannot come at the expense of knowledge, safety, proper insurance and proper training. In fact, there is a whole argument to consider in terms of the investment put into Uber’s drivers. What it should have is a well regulated and unionised workforce. The answer, of course, is not to ban Uber, or any other private hire vehicle service, but to bring it in line with what the public expect from any other transport provider, whether that is black taxis, the underground or buses.

The right hon. Member for Tottenham (Mr Lammy) mentioned recent allegations of homophobic or racist abuse in Uber cars. We would not expect that or put up with that if it happened on a bus, on the London underground or, indeed, in any other public service, and these minicab companies cannot expect to operate outside that expectation.

[Victoria Borwick]

Another important thing to talk about when we are considering the difference between the two kinds of vehicle is that there have also been incidences of guide dogs not being taken in minicabs. For the record, I think it is important that we ensure that any taxi driver of any taxi that we license should take such assistance dogs.

[Stewart Malcolm McDonald]

The hon. Lady’s point is absolutely correct and I thank her for making it.

To return to my point on what we do about Uber, which appears to be the bogeyman in this debate, we need to look at ensuring that the wages of its drivers are properly regulated and properly enforced and that the training on health and safety and local knowledge is there. It is obvious that Uber is not going to go away, so this could be a turning point for transport in London depending on how we respond to it.

We must create a proper choice to ensure that there is not a cowboy operator not just operating in London but, potentially, coming to my home city. The technological challenge that is presented to us with the rise of minicab apps is something that Parliament and Government, local authorities and devolved Administrations must get right and must catch up with. The risk of not doing so is great and there for all to see. As I mentioned earlier, the ancient tradition of black taxi driving and all the service that those drivers provide us with means that we owe it to them to get this right; and we in Scotland look forward to learning something from London’s experience.