Victoria Atkins
Main Page: Victoria Atkins (Conservative - Louth and Horncastle) Broadband
Victoria Atkins Excerpts(7 years, 8 months ago)
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Matt Warman
The hon. Gentleman pre-empts my next sentence. Business or consumer, if a person does not fall within the prescribed bounds of the new guidelines, which I hope will be much more stringent, they should be entitled to get out of the contract immediately, whatever terms they signed up to. Getting into the realms of compensation would probably open up a can of worms and not solve the issue for that consumer or business, but people should certainly be able to escape immediately and try to find another solution.
The second part of the discussion is to say that where a service is advertised as fibre, it should be entirely a fibre service. If a service is compromised by the use of copper as it enters a person’s premises, at the very least they should know that when they sign up to that service. If they do not, my fear is that we will encourage the continuation of a network that is not a full-fibre network across the country. That is what our constituents would all like to see, and it is what we and they all know is essential to planning for a new world, whether it is the internet of things or simply keeping up with our cousins abroad who are rolling broadband out even faster than we are.
Victoria Atkins (Louth and Horncastle) (Con)
I am extremely grateful to my hon. Friend and neighbour for giving way. May I say that I am delighted to see so many Lincolnshire MPs in the debate?
Victoria Atkins
And other counties—sorry. As my hon. Friend the Member for Boston and Skegness (Matt Warman) knows, I held a broadband summit in my constituency, and many constituents in rural areas made the point that they get so far and then the copper lets them down. Is it not critical that advertising for services is straight with the consumer and tells it like it is?
Matt Warman
Exactly. A fibre service should be fibre from beginning to end. If it is not, providers should not be ashamed of telling the consumer that it is not. At the moment, part of the fraud being perpetrated on consumers is that not only can just one in 10 sometimes get the service they are paying, for but many of them are signing up for a service that is simply not in the ground full stop. Those are two simple issues that I hope the Advertising Standards Authority, in a process that it has already begun, will be able to resolve relatively swiftly.
There are not many things on which we come to the House asking for simple and attainable solutions that do not cost anyone any money. However, I would submit—not only to you, Mr Owen, but even to the Minister—that we could solve this problem relatively quickly if the ASA is listening, which I hope it is. My two requests are simple. They are that at least half of all consumers should be able to receive the service they are paying for, with 20% either side being able to receive within a certain range of that service, and that a service that is fibre should be fibre from beginning to end.