Disability Assessment Services

Vicky Ford Excerpts

Wednesday 13th March 2019 Westminster Hall

[Gillian Keegan]

Yes, that is absolutely vital. One of the learnings from the system is that it needs to make sure that those assessments are available in time. I will go on to talk about that.

In a bid to tackle this problem, the Department stopped requiring people with the most severe and lifelong conditions to undertake assessments from September 2017. However, some of my constituents told me that that is not their experience, and that they are still being asked to go for assessments. The Minister kindly clarified that for those receiving ESA and universal credit before 29 September 2017, the severe conditions criteria will take effect at their next work capability assessment, so it could be that my constituents had one after that date, but will not have another.

I welcome the move, which is being encouraged, to enable decisions to be made without face-to-face assessments, through health questionnaires and evidence collected from GPs and specialist health professionals. On a similar note, I am pleased that people receiving the highest level of PIP will receive an ongoing award, with only a light-touch review after 10 years. That is another progressive step to ensure that those who most need support receive it hassle-free.

[Vicky Ford (Chelmsford) (Con)]

Some of my constituents have found the PIP assessment process and the work capability assessment deeply traumatic and very flustering, and they often get confused. Does my hon. Friend agree that allowing assessments to be recorded—especially video-recorded—will give people confidence that they are getting a fair assessment, and that the assessors are being monitored and must come up to a high standard?

[Gillian Keegan]

Yes, I do. Technology in general is enabling us to put better processes in place. Recording will not be appropriate for some people, but it is important to use technology in the right circumstances.

--- Later in debate ---

[Derek Thomas (St Ives) (Con)]

I am grateful for the opportunity to speak in this debate, Sir Christopher, and I congratulate my hon. Friend the Member for Chichester (Gillian Keegan) on securing it. I know that the Minister, who is almost a constituency neighbour, is fully engaged in the issue, and we should be in no doubt about how committed she is to finding a way through.

[Vicky Ford]

Would my hon. Friend like to take this opportunity to put firmly on the record what a brilliant Minister and champion for disabled people she is?

[Derek Thomas]

I am sorry that I did not make it quite as plain as my hon. Friend did, but that was the point that I was trying to make.

I am fortunate that in my office I have a member of staff who used to work in the DWP, before I pinched him. He has taken this issue seriously, and we work hard and often successfully to support people who find themselves challenging, and struggling because of, PIP decisions. My office has seen numerous cases of the DWP accepting a poor medical report containing obvious errors and incorrect recommendations from medical services. If those reports had been returned at an earlier stage, decisions would have been overturned immediately.

We have also seen numerous cases in which the mandatory reconsideration has rubber-stamped the original decision, failing to reflect in any detail what the constituent has said or to refer to any new evidence provided, and in which the DWP has failed to send new medical evidence for a medical opinion—I mentioned that earlier—to contact the constituent to find out more, or to consider further evidence when it is provided. Therefore, once a mandatory reconsideration is done, it must go to appeal. I know that is often very much the responsibility of work coaches and individual jobcentres, but there is a need for leadership in addressing the problem.

Resolving any disputes without the need for an appeal will help to ensure that people receive the right decision earlier in the process. Avoiding a tribunal saves money and time for everyone concerned. I am reluctant to mention the Minister’s constituency and county, but the tribunal statistics for the Truro tribunal centre in this financial year show that 351 PIP appeals have been cleared, with the DWP’s decision upheld on only 32 occasions. We have heard other tribunal statistics this afternoon, but in Cornwall 90% of tribunal appeals are won. That must be addressed; we need to look at what is going on in Cornwall.

A constituent of mine was awarded no PIP at all, but on appeal was awarded higher mobility and daily living components within minutes of attending the tribunal. I dropped off my member of staff as I went to another meeting on the way up to London, and he texted me within 15 minutes to say we had won—it was almost immediate, because the minute the tribunal started my constituent was awarded the higher allowance.