Ipswich-London Rail Fares

Vicky Ford Excerpts

Monday 15th October 2018 Commons Chamber

[Sandy Martin]

My hon. Friend has absolutely encapsulated the point of my argument, which is that the way fares are allocated to different stations and towns across the country is entirely illogical. There should be some logic behind the fares that are charged; otherwise, passengers become confused and, in many cases, stop travelling by rail.

[Vicky Ford (Chelmsford) (Con)]

I congratulate the hon. Gentleman on securing this debate. To get from Ipswich to London, passengers of course have to pass through Chelmsford, which is the busiest two-platform train station anywhere on the network. By the time the train from Ipswich gets to Chelmsford, it is often very crowded, especially at peak times, so while he may be arguing for lower walk-on fares at peak times, I would actually discourage lower walk-on fares at peak times, and encourage people to pay more in advance.

However, what I really want to raise with the hon. Gentleman is the fact that the Government have introduced Delay Repay, and some of my constituents have had up to £400 back under the 30-minute Delay Repay, which is clearly great. Does he welcome the Secretary of State’s comments last week that he expects the 15-minute Delay Repay to be introduced on our shared line next year, which would be great for customers?

[Sandy Martin]

I thank the hon. Lady for her comments. I do share her joy at additional funding for Delay Repay. While I love Chelmsford, I am very happy not to stop there, whenever possible. If there were an additional two lines between Colchester and London, we could sail through Chelmsford without stopping. She would not then have to put up with passengers from Ipswich on the trains she wants to get on, but that is probably something for a fairly dim and distant future.

[Vicky Ford]

Many of the hon. Gentleman’s constituents actually work in my constituency.

[Sandy Martin]

Indeed they do. However, if they are travelling to Chelmsford and getting off at Chelmsford, clearly they are not in the way of Chelmsford passengers who want to travel to London.

The confusion in the fares charged is particularly stark in Ipswich. The next station on the line to London has fares that are so much lower than ours it is usually cheaper to buy a ticket from Ipswich to Manningtree, followed by another ticket from Manningtree to London, than it is to simply buy a ticket to London. This situation has persisted for well over 20 years. Some canny passengers deliberately buy tickets from Ipswich to Manningtree and from Manningtree to London to save significant sums on their fares. It feels wrong. Many passengers will not do it. Many do not realise that they could save money by doing it. It makes the entire fares structure look ridiculous, which it is.

--- Later in debate ---

[Joseph Johnson]

No one could defend the current fares system, and I will certainly not attempt to do so; it needs thorough reform, and the rail review’s work will be an important contribution to that process.

[Vicky Ford]

May I encourage the Minister to look again at the punctuality figures, because it does not feel to my constituents that the trains are arriving on time nine days out of 10?

[Joseph Johnson]

I cannot speak to the experience of my hon. Friend’s constituents in particular, but I can confirm that Greater Anglia’s overall performance is currently around 89.1%, on the public performance measure, which assesses whether a train arrives within five minutes of its scheduled arrival time. That is against its target, under the franchise for this period, of 91.3%, so it is only marginally off what we have specified for that period of the year.

For the sixth year running, we are capping fees in line with inflation. It is important that we continue to receive this fare income, albeit capped, because it makes such a vital contribution to the investment that we are piling back into the rail system: 98p in every pound goes straight back in as investment. The most significant of those costs are the investments in the network itself and in staff costs, which is why it is so important that we get fares linked ultimately to the more commonly used CPI measure of inflation. For that to be sustainable, we need income and costs in the industry to change in parallel. Linking fares to the CPI without linking other costs in the industry to it would cause higher and higher costs to be borne by the taxpayer rather than by rail users. The Secretary of State wants to work with the rail industry, the Office of Rail and Road and the unions to ensure that wage costs for all employees are based on the CPI and not the RPI in future pay deals.

As the hon. Member for Ipswich noted, we are ensuring that when things do go wrong, passengers are compensated fairly. As was noted a few moments ago by my hon. Friend the Member for Chelmsford (Vicky Ford), we are in the process of moving Greater Anglia from Delay Repay 30 to Delay Repay 15, and we hope that the hon. Gentleman will be able to welcome that on behalf of his constituents. In his statement to the House on Thursday, the Secretary of State said that he wanted Delay Repay 15 to be introduced next year.

Stations are also receiving significant investment. Services on the Great Eastern main line between Norwich and London will be improved considerably. As I hope the hon. Gentleman recognises, access for disabled people at Ipswich station has been improved and smart ticketing has been introduced, all within the period of capping fare rises at inflation only. As a result—as the hon. Gentleman said—Ipswich station recently won the “large station of the year” award at the 2018 national rail awards event. That is all part of a £60 million programme of investment by Greater Anglia in stations on its network until 2025.

A number of members mentioned the new trains that will be introduced during the franchise period. That is an exciting and promising development for passengers in East Anglia. There will be 169 new trains—most of them electric, but some bimodal—to replace old British Rail-era rolling stock: much cleaner-running, faster, more spacious and more efficient modern trains for Members’ constituents.