Service Family Accommodation

Lord Coaker Excerpts

Wednesday 21st December 2022 Lords Chamber

[Lord Coaker (Lab)]

My Lords, the Minister in the Commons said yesterday that the provision of safe, good-quality, well-maintained accommodation is an irreducible minimum when it comes to supporting our Armed Forces. So why is there a backlog of 3,100 outstanding complaints about service accommodation? This huge backlog includes complaints about recurring black mould, causing viral infections in children; crumbling roofs; burst pipes that are flooding homes; and broken boilers. Even when reports are made, there is no guarantee of repair, with two-hour waits on helplines. How has it got to this? When will the Armed Forces of our country, of whom we are rightly proud, get the accommodation that they deserve?

[The Minister of State, Ministry of Defence (Baroness Goldie) (Con)]

I echo the words of my honourable friend in the other place. Yesterday, he said—quite correctly—that

“it is unacceptable that some of our personnel and their families are not receiving the level of accommodation services—in the form of maintenance standards—from our suppliers that they deserve and, in particular, are suffering from a lack of heating and hot water.”—[Official Report, Commons, 20/12/22; col. 143.]

As the noble Lord will be aware, there has been a chronicle of dissatisfaction with the way in which contractors have been discharging their duties. We are very disappointed by contractors’ poor performance.

I can assure the noble Lord that some important improvements have been made. Our rectification plan started back in mid-September. First, my honourable friend the DPV Minister and the Secretary of State have met the contractors Pinnacle, Vivo and Amey to discuss these problems and express our deep concern. I assure the Chamber that we are holding them in a vice-like grip; there are penalties in the contract. My senior MoD colleagues are also meeting contractors fortnightly at the executive level—that is, chief executive and above. Every day, people in the MoD are engaging with their counterparts in the contracting companies who are carrying out the improvements on the ground.

Improvements have been made steadily, and the systems have been improved. However, I agree entirely with the noble Lord that anything less than habitable accommodation kept in good order is not acceptable. The MoD is conscious of that and conscious of the debt we owe our Armed Forces personnel. We are doing everything in our power to improve the situation, and evidence of improvement is there.