HM Passport Office Backlog

Debate between Tonia Antoniazzi and Ruth Jones

Tuesday 14th June 2022 Commons Chamber

[Ruth Jones (Newport West) (Lab)]

I am grateful for the opportunity to speak in this debate, because Newport West is proudly home to one of the largest passport offices in the United Kingdom, with nearly 300 essential workers staffing the application process, many of whom are my constituents. They perform a vital public service. Many colleagues across the House have rightly pointed out that the backlog has caused immense distress and difficulty for their constituents. That has been described eloquently by many Opposition colleagues. Many of my constituents have also experienced these difficulties. It is worth noting where the root of the problem lies, and it is not with the workers of the Newport passport office, or indeed any of the passport offices up and down the country.

[Tonia Antoniazzi (Gower) (Lab)]

My hon. Friend talks about the staff at Newport passport office. I would like to pay tribute not only to the many constituents who have patiently queued outside the passport office, but to the staff, who have been very kind and co-operative. They deserve recognition for the hard work that they are having to do because of the Government’s failures.

[Ruth Jones]

My hon. Friend makes an important point perfectly, and I will of course take that message back to the Newport passport office.

Interestingly, until now, like my hon. Friend the Member for City of Durham (Mary Kelly Foy), I have been unable to meet the staff of the Newport passport office, and I am still not sure why management are blocking that meeting.

It was clear from the moment the country began to reopen that passport applications would not only return to pre-pandemic levels but exceed them, as many people understandably had not renewed their passport while international travel was difficult or impossible—it did not take Mystic Meg to see that backlog coming down the tracks. The pandemic presented novel issues, but the problems it revealed were not new. The Government were given ample warning, and opportunities to recruit and train staff and improve systems. However, as during previous periods of application surges, such as 2014, the Government yet again dropped the ball.

Over the past six years, civil service staffing levels in HMPO have been consistently cut, including by over 5% in some years, so the staffing increase trumpeted by the Minister today does not cut it, because we are not yet back to 2016 levels. The Home Office was warned as early as November 2021 about the impact that a likely surge in passport applications would have. PCS—the union for Passport Office workers—stated that the Home Office’s own original estimate for dealing with the backlog was that 1,700 additional staff would be required. Alas, we know that fewer than 1,000 staff have been brought in—with many of them not receiving adequate training to process passports in a timely manner—and at least a quarter of them are agency staff.

My inbox is full of emails from anxious constituents who followed the rules but still do not have their passports. There is a human cost to this for those people who desperately need their passports after two years of enduring immense hardship away from family members and friends abroad, or even just those seeking the brief respite of a long weekend in the sun. People right across the country have been failed yet again by this Government and their inability to plan properly. More than that, in my constituency office we have been dealing with cases where people have been unable to visit dying relatives, and where the backlog has meant people are unable to mourn with family abroad.

One case that came into my constituency office was that of Sandie. Sandie contacted us because her father had passed away overseas. My staff had to go back to the Passport Office twice to ensure that Sandie could get her passport in order to get over to Canada to sort out her father’s funeral arrangements. In Sandie’s own words, she

“cannot imagine the stress that other people who have sick relatives overseas and who’ve been trying to get to see them have been going through”.

Fortunately, we were able to intervene and get the Passport Office to expedite this case and others, as have many other Members across the House, but far too many people have not been so fortunate.

There is another human element to this backlog that we need to remember. The staff in passport offices across the country, including in Newport West, are bearing the brunt of this Government’s incompetence. Hard-working staff who worked through the pandemic, many of them now on insecure, poorly paid contracts, face abuse in the media as a result of this Government’s shirking their responsibilities and laying the blame at the door of the staff. Reports now state that as a result of dilapidated IT systems, rock-bottom wages and a lack of proper support from the Government, morale among the workforce is at an all-time low. We are told that in the Newport passport office there is a particularly high rate of staff attrition as a result of conditions that the Government have impressed on it.

I completely agree with the motion before the House today. I call on the Minister to apologise for his handling of the passport crisis and to work with all those in relevant areas and Departments to get things back on track, so that constituents in Newport West and across the UK can resume their travel plans and get on with their lives.

Environment Bill

Debate between Tonia Antoniazzi and Ruth Jones

Report stage & 3rd reading
Wednesday 26th May 2021 Commons Chamber

[Ruth Jones]

New clauses 12 and 24 were tabled in my name and the names of my hon. Friends the Members for Plymouth, Sutton and Devonport (Luke Pollard), for Cambridge (Daniel Zeichner), for Sheffield, Hallam (Olivia Blake) and for North Tyneside (Mary Glindon)—all members of the shadow DEFRA team—and with the support of colleagues, including my hon. Friend the Member for Hornsey and Wood Green (Catherine West); my right hon. Friend the Member for Hackney North and Stoke Newington (Ms Abbott); my hon. Friends the Members for Cardiff West (Kevin Brennan), for Eltham (Clive Efford), for Feltham and Heston (Seema Malhotra), for Brentford and Isleworth (Ruth Cadbury), for Gower (Tonia Antoniazzi), for Pontypridd (Alex Davies-Jones), for Neath (Christina Rees), for Oxford East (Anneliese Dodds), for Ealing, Southall (Mr Sharma), for Denton and Reddish (Andrew Gwynne) and for Canterbury (Rosie Duffield); and my right hon. and learned Friend the Member for Camberwell and Peckham (Ms Harman). That is to name but a few.

I give a massive vote of thanks to my hon. Friend the Member for Southampton, Test (Dr Whitehead) for his work on the early stages of the Bill and for all his work to challenge the outdated and unambitious approach of this Government to the future of our planet.

Here we are, back in the House and back discussing the Environment Bill and, I hope, setting out a clear plan to preserve our environment and protect our planet. We are in the middle of a climate and ecological emergency. I know that the Minister knows it, and so do the people of this country, but this climate emergency is no surprise to any of us and did not start yesterday. That is why I remain disappointed that the Tories have voted against every single Labour amendment in Committee and on day 1 on Report. I fear they will do the same today—although, of course, I am happy for the Minister to prove me wrong.

Today has been a long time coming, and I know that many stakeholders, campaigners and people up and down England will be pleased that we are finally here discussing the Environment Bill and looking to make it fit for purpose. Many stakeholders and campaigners will want to see less party politics and more environmental politics in this debate and throughout the Bill’s remaining stages before it moves into the capable hands of our colleagues in the other place.

A person does not need to be a green-fingered disciple of Alan Titchmarsh or an animal-loving admirer of Sir David Attenborough to know that wildlife in Britain is on a downward spiral. We are in a period of crisis that demands real action, not empty words.

[Tonia Antoniazzi (Gower) (Lab)]

I thank my hon. Friend for all the work that she and her team do on these issues. Does she agree that the Minister would do well to look to Wales to see what a bold, ambitious and committed Labour Government can do to protect the environment and preserve our planet?

[Ruth Jones]

I do agree with my hon. Friend: Wales is leading the way and I urge the Minister to seek meetings with the First Minister of Wales and his Environment Minister Lesley Griffiths as soon as possible, so that lessons can be learned and rolled over to England.

As we heard in the previous debate, we have seen 44% of species decline over the past 10 years—and that was on the Minister’s and her party’s watch. Now that we have left the European Union, it is vital that we seek to maintain the highest of environmental standards. That is the approach that the shadow Secretary of State—my hon. Friend the Member for Plymouth, Sutton and Devonport—and my colleagues and I in the shadow DEFRA team have taken to this Bill, from Second Reading through to Committee and to today’s Report and remaining stages. We have proposed fair, balanced and necessary amendments, all of which were defeated by this Government. Not one of them was partisan, and not one of them was done to play games. All were done to make this Bill fit for purpose, and our new clauses 12 and 24 do just that. They are balanced and they are fair, and they reflect the will out there of those in communities across England who want an Environment Bill that will preserve our planet and protect our environment.

That brings me on to another opportunity the Government have missed with this Bill. This Bill, this debate today and this moment were the Government’s chance to tell the fracking companies, “Your time is up”, but given the choice between doing something bold and doing nothing at all, we know what DEFRA under this Secretary of State always goes for.

My position and that of the shadow Secretary of State and the Opposition is clear: fossil fuels need to stay in the ground. This is doubly true when we take into account just how damaging fracking is for our environment. When a third of England’s drinking supply is in the groundwater, do we really want to engage in a risky industry that could poison it for good? Even more disturbingly, fracking is causing earthquakes of up to 2.9 on the Richter scale.

In our recovery from covid, we need to focus on creating good green jobs for the future. Fracking is not green and it does not create jobs. According to the fracking company Cuadrilla’s licence application in Lancashire, for example, just 11 jobs will be created across two sites—just 11. Labour MPs up and down the country are standing up for their areas in opposing this. I want to give a special mention to my hon. Friend the Member for Lancaster and Fleetwood (Cat Smith), who has done so much work in this area, and I commend her for all she does. Now is the time to join France, Germany, Ireland, Bulgaria, the Netherlands, Scotland and, of course, Wales, and put this destructive industry to bed once and for all.