South East Water: Disruption of Supply

Debate between Tom Tugendhat and Emma Hardy

Wednesday 3rd June 2026 Commons Chamber

[Emma Hardy]

South East Water has broken its licence conditions, and it is currently in breach of its licence. It has been downgraded by Moody’s credit rating agency because of its performance—I think it is the first time that a credit rating agency has downgraded a water company over performance rather than insolvency. Its licence is also being investigated by Ofwat under the consumer duty because of the supply outages in December and January.

My hon. Friend asked about emergency response plans. Water companies should absolutely have emergency response plans, but clearly the plans that South East Water has are inadequate. That is why we want to work with the local resilience forum, the water company and officials from the Department for Environment, Food and Rural Affairs to ensure that those plans are improved before we have another short spell of hot weather.

[Tom Tugendhat (Tonbridge) (Con)]

The hon. Member for Hastings and Rye (Helena Dollimore) asked a good question that the Minister touched on, but I want to press her further. Parts of Mereworth, Platt and Offham in my area were left not only without water, but without the support necessary for those who were most vulnerable, until two fantastic councillors, Matt Boughton and Sarah Hudson, both from East Peckham, really went in there and got into the fight with the water company to ensure that the water station was set up. What planning can the Minister help with to ensure that infrastructure is put in place? The water companies have got away with it for far too long. Let us not beat around the bush: South East Water has been the worst run company that I have ever come across and it is quite right that the leadership has gone. By the way, I have come across quite a lot of companies, so that bar is set quite high. The Minister has extraordinary discretionary authority to corral and coerce companies to act, so will she look at bringing forward a task group within regional areas to ensure that emergency water plans are in place? Otherwise this situation will happen again,

[Emma Hardy]

I thank the right hon. Gentleman for his thoughtful question. The water companies have a statutory duty to provide wholesome water. In the event that they cannot do that, they must include provisions of alternative water supplies, as set out in the Security and Emergency Measures (Water and Sewerage Undertakers and Water Supply Licensees) Direction 2022, so they have that statutory duty to plan and prepare.

The right hon. Gentleman’s suggestion is a helpful one, and I would want South East Water to work with the LRF on this issue. In this case, it was just a water supply issue, but often when we have incidents that take out water supply—such as flooding, potentially—there is more than one issue, so it is important that companies work really closely with local resilience forums. I can commit to contacting the company and the local resilience forum to ensure they have those plans in place, and also recommend that they speak to the local Members of Parliament about those plans, to ensure that they are felt to be satisfactory.

[Tom Tugendhat]

And the councillors.

[Emma Hardy]

And the councillors, of course, through the local resilience forum; they need to make sure they are ready for what may be another hot summer.

Oral Answers to Questions

Debate between Tom Tugendhat and Emma Hardy

Thursday 19th March 2026 Commons Chamber

[Tom Tugendhat (Tonbridge) (Con)]

T4. I was wondering whether the Minister has had a chance to speak to her colleague the Housing Secretary about the different pressures that water is having on housing demand in Kent. If she had spoken to Tonbridge and Malling council and South East Water, she would have heard that the planned house building is simply not possible with the water capability available. Has she engaged in any way with her housing colleagues, and does she have an answer for the people in my community?

[Emma Hardy]

The short answer is yes. The Minister for Housing and I sit on the water delivery taskforce, which considers whether we have the water we need where we need it. We have done some heatmapping to find areas of stress, and have committed to building nine new reservoirs—none has been built over the past 30 years. We also sit on the Ox-Cam group, looking at areas where there is acute stress, to ensure that we have the water security required to deliver growth, support our environment and build the homes that we need.