Southern Railway (Performance)

Tom Tugendhat Excerpts

Wednesday 8th July 2015 Westminster Hall

[Tom Tugendhat (Tonbridge and Malling) (Con)]

Thank you for calling me, Mr Turner. I will be brief, because the points covered by many of my hon. Friends have been extremely clear and relevant to Southern railway users at the stations of Cowden, Hever and Edenbridge in my area, all of which suffer badly from a poorly run service. These people are not, of course, merely using the rail service for the hell of it or for recreation—it is a means of getting to work. People are paying £3,740 for annual season tickets so that they can do the jobs they are employed to do. Yes, some work in the City, but many work in schools and hospitals. I also know of one senior diplomat whose work is often affected by late running and failed trains.

I get a continuous litany of emails and tweets from constituents who are rightly angry. I am adding my voice to those of my hon. Friends and to that of the Rail Minister, who is doing so much to address this issue. I welcome her efforts. I am registering my complaint not so much with her, but with Southern’s operators. The rage they have caused among my hon. Friends and me is so great that they are putting their careers in jeopardy. I urge them to think hard before they continue this failure.

I have been working with my hon. Friend the Member for Wealden (Nusrat Ghani) for more than a year to try to address this issue, and we have discovered time and again that the operators are unwilling to address the basic problems. Working with organisations such as the Edenbridge and District Rail Travellers Association, we have begun to get some changes and accountability. However, there is so much more to do. I will leave it to others to speak now, because I have made my points clearly, and I very much hope the management have heard them.

--- Later in debate ---

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

I thank the right hon. Member for Arundel and South Downs (Nick Herbert) for securing the debate and giving me the opportunity to show common purpose with other Members. He has done much to raise the profile of the performance of Southern railway and to call for improvements to the service provision. I note also that Southern is committed to an improvement plan over three periods: May and December of this year and December 2018. Of course, although I welcome the planned improvement periods, it is our job to ensure that we hold service providers to account on behalf of our constituents.

For Scottish constituencies, Gatwick is a main link for tourists and for business and leisure travel. Consequently, many people from those constituencies, including mine in the highlands, use the services of Southern railway—mainly, though not exclusively, the Gatwick Express. From the point of view of my constituency, Gatwick is Inverness airport’s main business destination. Gatwick airport is Edinburgh airport’s second top destination, and Edinburgh is one of Gatwick’s top three UK destinations.

The issue is clearly one of management and accountability. The staff I have met on the services have been exemplary, helpful and pleasant, often working with passengers who are tired, busy, sometimes lost and often frustrated. They do their job well, and none of my comments is directed at the hard-working men and women deployed on the network. However, the management needs to hear the realities of using the company’s services.

Having become a regular commuter to London and a frequent user of the Gatwick Express, I know only too well how frustrating and disruptive delays and unreliable links can be. We heard about a “gladiator” earlier; people need to take part in some gladiatorial games to share the service, including the platform shuffle—the game of working out which train standing at Victoria will not leave the station. That usually involves passengers packing an overcrowded train and then, if they are lucky, finding a seat or wedging themselves into a corner. Often they simply sit on the floor or on luggage before the announcement is made that the train will not be leaving the station. The chase is then on to decamp, rush to the adjacent platform and join another train even more jam-packed with passengers. Then there will be the unscheduled stop to accommodate a broken-down train on another line.

Of course, a train and service that work to schedule and a seat are the basics. If I travel between Edinburgh and Inverness on ScotRail, I can at least get some work done using the free wi-fi on board. There is none of that on the Gatwick Express, which should be a flagship service. I am surprised that hon. Members can actually get tweets from their constituents; I do not know how they get out. If commuters on other parts of the network are sharing my experience, that is pretty desperate stuff.

[Tom Tugendhat]

I thank the hon. Gentleman for one thing: ScotRail has recently handed over some diesel carriages for the Uckfield line. I hope that when ScotRail has had enough of its old rolling stock, he will encourage it to allow our dinosaur of a line, the Uckfield line, to get access to something that the Scots have rightly upgraded from.

[Drew Hendry]

I thank the hon. Gentleman for that worthwhile point. Of course, good rolling stock and engines on the network are important. I am pleased that in Scotland we tend to get good service, although there will always be some complaints and service issues. The hon. Gentleman and his constituents should be able to enjoy good service, too.

Last week I overheard some American visitors—this affects everyone here—sitting on the floor of the train discussing just how much they had paid for this “luxury”. It was not cheap, at least in terms of the cost. That reflects not only on the tourist industry here but on the experience of visiting Scotland. According to a recent House of Commons Library report, Southern railway’s moving annual average is, as we have heard, only 82.8%. That is the lowest of any train operator in the UK, and dramatically below the service levels that we experience in Scotland. That has come as something of a culture shock to me. We might ask what it means for rail users. The most staggering example I found was that the train from Brighton to Victoria was late every day of 2014. Simply put, every single day the poor commuters from Brighton to London did not receive the service they paid for. I do not use that service, but I understand their problems.

I will not go into more statistics, because other hon. Members have already covered a lot of them, but customers are paying for a poor service with their time and their pockets. That is unacceptable. The right hon. Member for Arundel and South Downs mentioned the “train of shame” and we have also heard about the “misery line”. It is too poor.

Network Rail

Tom Tugendhat Excerpts

Thursday 25th June 2015 Commons Chamber

[Tom Tugendhat (Tonbridge and Malling) (Con)]

Will my right hon. Friend please say a few words about what he is going to do in the southern area? A lot in this statement addresses the midlands and the north, but a lot of my constituents, whom I have the honour to represent, rely on Southeastern and Southern rail, which are not mentioned at all in the statement. Network Rail’s efforts would be greatly appreciated in improving the service there, too.

[Mr McLoughlin]

My hon. Friend’s area does get the advantage of the 115 new train sets—1,140 carriages—for the Thameslink programme, which will have a massive impact on his constituents. I accept that there is growing pressure for more services right across the country, but huge amounts of investment are already being made and what I am doing today is making sure that both the fare-paying passengers and the taxpayer are getting the best value for the money that they are investing in our railways.

Oral Answers to Questions

Tom Tugendhat Excerpts

Thursday 11th June 2015 Commons Chamber

[Mr McLoughlin]

How to curry favour, Mr Speaker!

My hon. Friend is right that there has been some overrun at Birmingham New Street station. There are occasions when big infrastructure projects overrun and do not come in on budget, but I point out to him the many projects that get done on time and well within budget. Crossrail is a fantastic tribute to engineering in this country, and it is on time and on budget. We are getting better at delivering such very big projects.

[Tom Tugendhat (Tonbridge and Malling) (Con)]

4. What steps his Department is taking to reduce aircraft noise near Gatwick airport and its effect on communities living under the flight path.

[The Secretary of State for Transport (Mr Patrick McLoughlin)]

The Government recognise that noise is the primary concern of local communities near airports. Aircraft noise has reduced significantly over the last few decades and the Government remain committed to working with Gatwick airport, the Civil Aviation Authority, NATS, UK airlines and the Gatwick consultative committee, which includes community representatives, to reduce and mitigate aircraft noise.

[Tom Tugendhat]

I welcome the comments of my right hon. Friend the Secretary of State, but add that my constituents are still suffering from the current airspace strategy. Will he confirm that environmental mitigation will continue to be part of the consideration in the implementation of airspace strategy?

[Mr McLoughlin]

In welcoming my hon. Friend to the House, I assure him that mitigating the aviation industry’s effect on the environment has been and remains a key factor of aviation strategy. We need to strike a fair balance in our policy between the negative environmental impacts of aviation and the positive economic and consumer benefits that the industry provides.