(9 months ago)
Commons ChamberI am grateful to my hon. Friend and I recognise his desire for certainty. What I can say is that we expect to complete the reform in early 2025, with further staging posts to come. We are, of course, carefully monitoring the implementation through the period of delivering the initial increase. It is right that we go about it in that incremental way to give certainty to people.
(1 year, 2 months ago)
Commons ChamberOur aim is to make the right decision as early as possible in a claim. In 2022-23, there were 80,000 social security and child support appeal tribunal hearings, with 50,000 overturned. We recognise that the overturn rate at appeal is high. However, the numbers must be seen in the context of overall decisions. The majority of appeal tribunal hearings relate to PIP. Since PIP was introduced, 8% of initial decisions have been appealed and 4% overturned at a hearing.
The Minister is being very selective in his use of statistics. The most recent tribunal stats show that an increasing number of cases, the vast majority, are being overturned—something that is certainly borne out by my constituents contacting me. Why are we not getting it right first time? Surely it is a huge waste of resources to be taking so many cases to tribunal?
(1 year, 5 months ago)
Commons ChamberThe Department recognises that wait times for the PIP and ESA inquiry line have been too long. To reduce waiting times, we are recruiting more staff and, in the short term, are diverting staff to support better performance. PIP recruitment is expected to reduce waits by the end of summer, while ESA waiting times have improved significantly in recent weeks.
I am glad to hear that action is being taken, although it sounds like it will be quite a long time before it starts to have an effect. I have a constituent, Shani, who has been trying to get a copy of her PIP award letter so she can reapply for a disabled person’s bus pass. She says she has tried to call the PIP hotline on many occasions, but that, “The phone just continually rings out. I’ve tried for hours and it doesn’t matter what time of day I call, it just rings.” I know other MPs’ offices are experiencing the same. May I urge the Minister to act sooner and try to bring recruitment forward so constituents such as mine do not have to wait?
I would be very grateful if the hon. Lady could share the details of that specific case with me, so I can take them away to look at. What I can say, hopefully to reassure the House, is that we are seeing 600 additional agents recruited for PIP from April and for ESA 160 additional agents will be put on telephony through both recruitment and redeployment.
(3 years, 1 month ago)
Commons ChamberI am grateful to my hon. Friend who has consistently raised these matters. He is right to say that we want to deliver the provisions of the Nationality and Borders Bill as quickly as possible, because we believe that they are fundamental to preventing these dangerous channel crossings as part of an overall package to deliver on that. I hope that the Bill will command support across the House.
My hon. Friend is also right to raise the issue of collaboration with our international partners; of course, the French are integral to that. We have an arrangement with the French. It is bearing results, but there is clearly still more to do. This issue cannot be resolved entirely without that collaboration.