Tom Pursglove
Main Page: Tom Pursglove (Conservative - Corby)Department Debates - View all Tom Pursglove's debates with the Department for Work and Pensions
(5 years, 9 months ago)
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Sarah Newton
I thank the hon. Gentleman for his question and for his vital contribution. His work on autism, along with colleagues across the House, is really important. I always welcome opportunities to meet the cross-party group and I seriously consider all its reports. As soon as we identified the problem and how to sort it out, we were very open, coming to the House and updating it regularly, so that we can sort the problem out as soon as possible and provide Members with the information they need. I am first and foremost a constituency MP and I hold my weekly advice surgeries, so I know MPs’ vital role in supporting people through the benefits journey in our country.
Tom Pursglove (Corby) (Con)
My hon. Friend is a diligent Minister and I welcome the steps that she has taken to ensure that this is put right, but will she confirm for the House that internal learning has taken place and that future processes will be improved as a result?
Sarah Newton
Yes, I can give that assurance. The permanent secretary has been scrutinised and questioned by the Public Accounts Committee. He has made all sorts of commitments to improve the internal processes of the DWP, and, as I outlined in a previous answer, those processes are up and running. This summer I will visit the operating centre that is undertaking this administrative exercise, and I will be reinforcing to the staff on the frontline not only the importance of their work but how important it is to speak up and speak out if they experience any problems. I will be listening.