Tom Greatrex
Main Page: Tom Greatrex (Labour (Co-op) - Rutherglen and Hamilton West)Department Debates - View all Tom Greatrex's debates with the Department for Education
(10 years, 9 months ago)
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Tom Greatrex (Rutherglen and Hamilton West) (Lab/Co-op)
My constituent, Mr Rundell, paid for an additional guarantee scheme from a high street retailer for an electrical item on the basis that he would get a replacement. It later turned out that that was not the case. What assessment has the consumer affairs Minister made of the way in which these policies are sold to constituents and to people across the country, because very often such a policy turns out not to be what they have been promised?
Jenny Willott
As the hon. Gentleman will know, the Consumer Rights Bill is in Committee and a number of Members here today are on that Committee. One of the issues we are looking at is warranties and guarantees and ensuring that consumers are aware of their statutory rights. There is protection for consumers. I recommend that the hon. Gentleman’s constituent contact the Citizens Advice helpline, which will be able to point him in the right direction to ensure that if he has been mis-sold something, he can get the remedies due to him under the law.