Business of the House

Tom Greatrex Excerpts

Thursday 1st November 2012 Commons Chamber

[Mr Lansley]

The issue of redress is important. As my hon. Friend knows, it is important for the pilot scheme for the review process to be completed—although it has now been extended for two weeks—and to focus on the need to provide redress for customers, when appropriate, as swiftly as possible, because of the impact on small businesses of the mis-selling of interest rate hedging products. I will ask my colleagues whether there will be any opportunities for the issue to be raised in a debate—I am not aware of one at present—but the hon. Gentleman should consider using the Parliamentary Commission on Banking Standards, for instance, as a mechanism enabling him to raise the issue more extensively.

[Tom Greatrex (Rutherglen and Hamilton West) (Lab/Co-op)]

Last week an individual collapsed suddenly right outside Hamilton jobcentre. A constituent of mine went to the aid of the individual and asked the jobcentre staff to phone for an ambulance. They refused to do so, citing rules that they were not allowed to call ambulances for outside their premises. May we have a statement from the Department for Work and Pensions on this appalling situation so that we can have common decency, good sense and even, perhaps, life-saving activity, rather than adherence to strange rules?

[Mr Lansley]

The hon. Gentleman will understand that I am not aware of those circumstances, but I will, of course, talk to my DWP colleagues so that they can investigate what happened and respond to him.