Oral Answers to Questions

Tom Collins Excerpts

Monday 29th June 2026 Commons Chamber

[Andrew Western]

If the hon. Gentleman has specific concerns about how benefits are being administered and fraud is being investigated through the powers of the Scottish Parliament, I would very much appreciate it if he could write to me. In some instances, the way in which the Department and our Scottish Government counterparts will be investigating fraud means that we are now teed up to intervene at an earlier stage, where a number of the issues can be less serious. We can detect and act at a much earlier stage. That is beneficial in reducing fraud and for claimants.

[Tom Collins (Worcester) (Lab)]

T1. If he will make a statement on his departmental responsibilities.

[The Secretary of State for Work and Pensions (Pat McFadden)]

Since our last DWP questions, both Alan Milburn and the Pensions Commission have published their respective interim reports on young people and on the current state of saving for retirement. I look forward to receiving their final reports later in the year. Earlier this month, I visited the Netherlands to see the impressive work of the Dutch Government to ensure that youth inactivity is a last resort, and I think there is much that we can learn. Finally, I put on record my thanks and best wishes to Sir Peter Schofield, the outgoing permanent secretary of the Department. He leaves after more than eight years at the helm of the DWP. I look forward to working with his successor, Dame Sarah Healey, who will be joining us as the new permanent secretary shortly.

[Tom Collins]

This Government have set out to change culture across the DWP in order to make it far more focused on people, not faceless processes. However, in my constituency of Worcester, people are finding that when DWP services have made mistakes, the reaction continues to be delay, denial and sometimes outright refusal to fix errors. What is the Secretary of State doing to improve the attitudes, values and approaches of frontline client-facing services?

[Pat McFadden]

It is important to treat customers properly and fairly and to remember that the DWP deals with some of the most vulnerable people in society. The Department takes safeguarding seriously. We have increased training, particularly for those involved in health assessments. If there are specific cases that my hon. Friend wishes to draw to my attention, I encourage him to provide me with the details.