Business of the House

Tom Blenkinsop Excerpts

Thursday 15th September 2011 Commons Chamber

[Sir George Young]

I understand my hon. Friend’s disappointment. We said before the election that there would be a moratorium on such closures, and there was a moratorium. That case was re-examined in light of the four criteria set out by my right hon. Friend the Secretary of State for Health. He asked the borough council to see whether an alternative configuration could be developed, but that was not the case, and an independent review showed there were real safety issues in the current configuration. Against that background, difficult decisions were taken, but I understand that those decisions have the support of local doctors.

[Tom Blenkinsop (Middlesbrough South and East Cleveland) (Lab)]

After lots of time, effort and money, the Department for Work and Pensions central complaints champions have come up with, and circulated to all DWP outlets, the groundbreaking formula that a complaint

“is an expression of dissatisfaction about the service”

received. Please will the Leader of the House inquire of his DWP colleagues what this exercise has cost? Would not the money have been better spent on staff and on the pensions of the people working in benefits offices, who are delivering the service to those who have been made unemployed by this Tory Government, with unemployment now at levels not seen since the ’80s?

[Sir George Young]

I am sorry to hear the hon. Gentleman’s account of that incident. I will ask my right hon. Friend the Secretary of State for Work and Pensions to write to the hon. Gentleman about it.