Avanti West Coast Contract Renewal

Tim Farron Excerpts

Tuesday 25th October 2022 Commons Chamber

[Kevin Foster]

The assurances that Avanti is giving are that its plans for December will restore the majority of direct services into north Wales. DFT officials are engaging daily with Avanti, as I have touched on, because we do not just want to accept an assurance that the service will be better. Clearly, we want to have verified plans for it to be better. We are seeing additional train drivers coming in and we are reassuring ourselves that Avanti’s plans for December do not include the use of driver rest-day working, because the withdrawal of that prompted the major issues in its timetable. Clearly, we would not want Avanti’s improvement plan to be based on that factor. That is where we are at the moment. We are assured that it has the plan to restore the majority of services in December, but clearly we are engaging with Avanti daily and will see what happens in December, and that will then prompt what we do on the long-term franchise.

[Tim Farron (Westmorland and Lonsdale) (LD)]

Avanti is currently able to run approximately 40% of the services out of Euston that its predecessor used to run, with a massive impact on my communities and all those people from London, the biggest destination in the country, who visit the lakes, the second biggest. Staff shortages are clearly the problem, along with a lack of good will in the staff body. There are wonderful people working for Avanti, but there are not enough of them and they are poorly managed. Will the Minister reflect on the fact that one reason why there is such low morale and low commitment to good will and working overtime is the Government-sanctioned programme of ticket office closures, not just on the mainline at Penrith and Oxenholme but in places such as Appleby, Windermere and Grange. Will he push Avanti to make sure that we keep those ticket offices open, and therefore perhaps do something about staff morale and train reliability?