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Full Debate: Read Full DebateDepartment: Department for Work and Pensions
Thangam Debbonaire
Main Page: Thangam Debbonaire (Labour - Bristol West)Department Debates - View all Thangam Debbonaire's debates with the Department for Work and Pensions
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Thangam Debbonaire Excerpts(5 years, 6 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
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Justin Tomlinson
I apologise to the hon. Lady that I have not seen the letter yet. I will make sure that I do as a matter of urgency and will respond personally.
Thangam Debbonaire (Bristol West) (Lab)
My constituent suffered severe trauma and mental illness. When he filled in his form four years ago, some mistakes were made, but those mistakes could and should have been picked up. However, he has had to wait years for money he was owed in back payments.
The problem I want to raise with the Minister is that our local Money Advice Service was not able to get a response from the DWP. It was only when my caseworkers got involved that the £15,000 my constituent was owed was repaid. What will the Minister do to ensure that DWP staff are responding in a timely manner to Money Advice staff?
Justin Tomlinson
I am very sorry to hear about that, because what we would like to see—there are many, many cases of best practice—is local support organisations working hand in hand with local jobcentres, so that the most vulnerable claimants in particular get additional support as they go through the system.