Asylum Accommodation

Thangam Debbonaire Excerpts

Thursday 14th December 2017 Westminster Hall

[Thangam Debbonaire (Bristol West) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Hanson. I appreciate your calling me so early in the debate. It is with great pleasure that I follow my right hon. Friend the Member for Normanton, Pontefract and Castleford (Yvette Cooper). I congratulate her and her Committee on an excellent piece of work, which highlights a problem that should concern all of us, because in truth it affects all of us. We all, as taxpayers, pay for asylum accommodation, and we should all therefore, as taxpayers, be concerned about its quality.

The Home Affairs Committee has done the Government a great service in highlighting some of the problems with some of the accommodation. My right hon. Friend has been incredibly fair and patient in stating quite clearly that not all the accommodation is bad, and that some is of a different standard. The Committee has been thorough in its recommendations and I urge the Minister to revisit them, because they are very clear and some of them are worthy of again receiving proper scrutiny.

I speak as the Member for the constituency of Bristol West, where we have asylum seeker accommodation, but also as the chair of the all-party parliamentary group on refugees. Earlier this year, the APPG published a report, “Refugees Welcome?”, which is about refugee integration. I am grateful that the Minister read that report and met me to discuss some of its findings. I am grateful to him for giving that time, but I want to remind him of some of the findings relating to accommodation.

The Home Affairs Committee referred to the Government’s review of

“the 28-day grace period for people granted refugee status and the Department of Work and Pensions’ ability to manage applications for support from people transferring out of the asylum system.”

I discussed that with the Minister, and he was keen to address it, so I welcome the comment in the Government’s response to the report that the Home Office has worked with the Department for Work and Pensions to establish a new process to address that. I will be grateful if the Minister updated us on how that process is progressing, particularly in relation to the issuing of national insurance numbers. That relates to accommodation, because refugees told us during our inquiry that they had difficulties if their 28-day move-on period, when they have to move out of their accommodation, was over before their national insurance numbers had arrived. Refugees spoke to me about having to try to hang around outside the accommodation they had previously lived at in order to wait for the postman to arrive, but not being able to take the post off them because that is not allowed. Those things were problems and continue to be, and they are related to accommodation and having to move out of it.

Our recommendation was that the 28-day move-on period should be extended. I understand why the Minister does not want to do that, but our counter-recommendation is therefore that, if we are going to stick to 28 days, that 28 days has to work. It has to mean that a national insurance number and a biometric residence permit are with that person in their asylum seeker accommodation on the day that they receive refugee status, otherwise we will create further problems for refugees down the line.

[Stuart C. McDonald (Cumbernauld, Kilsyth and Kirkintilloch East) (SNP)]

Does the hon. Lady agree that there will be significant problems owing to the roll out of universal credit, given the long waiting times involved in applying for that benefit?

[Thangam Debbonaire]

I completely agree, and I thank the hon. Gentleman for making that point for me, because universal credit is a great concern. Again, I am grateful to the Minister for having allowed me to discuss that with him. I understand that the Government are trying to push the idea that nobody should be out of pocket because they can get an advance, but an advance is a loan. Refugees, by definition, do not usually have other family members to call on who have other funds that they can draw down. They are going to struggle, particularly if they have the compounding problems of a long wait for the first proper payment to come in and a 28-day move-on period, which means they will have often left the accommodation from which they made the application before that has been sorted out. The 28-day period does not marry up with the wait for universal credit, so yes, I agree with the hon. Gentleman.

My experience of some asylum seeker accommodation in my constituency—not all—and the evidence that the Home Affairs Committee has presented makes it hard for me to see why many refugees would feel welcome. The question in the title of our APPG’s report, “Refugees Welcome?”, would have to be answered: maybe not all the time. This is a fixable problem. I reiterate that, as taxpayers, we should be concerned when our money is paying for accommodation to protect people who have the legal right to apply for asylum in this country, but that accommodation is costing us a lot of money and is not fit for purpose. I urge the Government to revisit the Committee’s recommendations.

We have some fantastic organisations in Bristol West working with refugees, with some great volunteers and paid staff alike who are going the extra mile to help people to integrate and cope with often very difficult and unsatisfactory accommodation that sometimes just about meets the Home Office’s key performance indicators but really skirts up against the edges.

On visits that I made following the publication of the Home Affairs Committee report and during the course of the APPG on refugees inquiry, I came across accommodation where there are serious problems. I contacted Clearsprings, which is the provider in my area, to ask if I could make an announced visit. I wanted to give the provider a chance to show me its best stuff. The Clearsprings manager who took me round some of the accommodation—some of which I had seen before—did, to be fair, show me a mixture. Some of it was adequate—I would not call it great, but it was adequate—but some of it was not. I was concerned that action was taken only when an MP intervened and said to the Clearsprings manager, “This draught here, this rotten window frame, this problem here, which has clearly been a problem for the tenant for some time, needs to be fixed.” What about all the people in other accommodation—accommodation that we are paying for—that is substandard, unhealthy and unlikely to make refugees feel welcome or in any way integrated, and gives very bad value for money? An MP cannot intervene every step of the way. I am really concerned about that.

I saw some accommodation in which damp or heating were really problematic. In one home where a family was living, the mum had a very serious long-term health condition. Having a damp, underheated or difficult-to-heat home was making life miserable for her and severely impeding her chances of a safe recovery from that serious illness. Her husband was terribly upset by the fact that he felt he was failing to care for his wife at a time of serious illness. To be frank, the house was unheatable due to the fact that it had not been maintained.

I believe that home was unsuitable for long-term use, but the family had been there for a long time because their case had been deemed complex—or non-straightforward, as my right hon. Friend the Member for Normanton, Pontefract and Castleford said. That particularly worried me because children were living in some of the accommodation that was supposed to be temporary. I applaud the Home Office’s determination to stick to the six-month turnaround time, but once we have gone beyond that because a case is complex, people are still living in accommodation that is supposed to be temporary and is anyway substandard. There are real questions as to what we are doing to people who have fled war and conflict and to whom we have a legal obligation.

[Tim Loughton (East Worthing and Shoreham) (Con)]

I apologise that I was not here for the speech by the Chair of the Home Affairs Committee, the right hon. Member for Normanton, Pontefract and Castleford (Yvette Cooper). I am trying to juggle my time with another debate in the main Chamber at the moment.

When the Home Affairs Committee looked into this and went to inspect some of the properties, we too noticed some obvious deficiencies. We were assured that the providers have regular inspection programmes that will reveal all those things, which clearly they do not. More needs to be done there, and I am sure the right hon. Lady mentioned that. Also, some tenants are afraid to report problems because they fear they will be penalised for doing so, so they suffer in silence.

[Thangam Debbonaire]

My right hon. Friend did refer to those points, but I would like to reiterate them. That subject particularly worries me, because the Government’s response to the Home Affairs Committee’s recommendation about property inspections was:

“The Home Office does not agree that property inspection should be handed over to local authorities as it would reduce the accountability of the Home Office and the ability to hold Providers to account.”

That would be fine if it was happening, but the evidence that the Committee found, and certainly my subjective and selective experience, was that that is not happening consistently. It may well be happening some of the time—I understand from the Committee’s report that there was sometimes evidence of good inspection, or at least good accommodation. However, given that the Committee and I were able to find accommodation that would not pass an inspection, even though I had asked to see the accommodation and therefore was expecting to see Clearsprings’ best offering, I question the Home Office’s confidence that it is able to hold providers to account. Will the Minister tell us what evidence there is that the Home Office is satisfactorily holding providers to their key performance indicators?

I also came across instances where there were clear problems with damp. When I raised that with the Clearsprings manager, he said that it was due to tenants hanging their clothes to dry on radiators. I asked where they were supposed to dry their clothes; the homes were very difficult to heat anyway, and there was no outdoor space or launderette nearby. I said, “They’re a family with children. They’ve got to dry their clothes somewhere. What’s your solution? You can’t tell them not to dry their clothes, particularly in winter.”

The complexity of the asylum process is compounding these problems, and the fact that an increasing number of cases are being deemed complex adds to the delay. I would like the Minister to address some of the problems with deeming cases complex. In my experience as an MP, the asylum seekers I am supporting through this process ask, “Why is my case deemed complex?” and it is often impossible to work out why. One wonders whether the decision-making process is taking so long that it is easier to deem a case complex than to get it sorted. I urge the Minister to look at what is going on in the nether regions of the process, because it is not good for any of us—the Government, MPs and especially asylum seekers—to have endless delays built into the process, and it is certainly not good for asylum seekers’ experience with accommodation.

As I said, the 28-day move-on period pushes asylum seekers into serious difficulties. The hon. Member for Cumbernauld, Kilsyth and Kirkintilloch East (Stuart C. McDonald) mentioned potential problems with universal credit. I welcome the fact that the Minister has mentioned reviewing that, but I would like him also to commit to a few specific things. Will he, as my right hon. Friend the Member for Normanton, Pontefract and Castleford said, review the process of asylum for pregnant women in particular? It is an indictment of all of us that we are keeping pregnant women in frankly unsanitary or unsafe conditions. That is not the country we want to be.

This is a time when we should be thinking seriously about what sort of messages we want to give out to the rest of the world about who we are and who we see ourselves as. I am proud to be British. I am proud that we have a tradition of welcoming asylum seekers and refugees, and I want to carry on being proud. At the moment, some of the evidence I see from my work as a Member of Parliament gives me cause to feel ashamed. I am proud, like my right hon. Friend, that we have the vulnerable persons resettlement scheme to draw on. I urge the Minister to address the fact that if we brought the system up to meet the standards of that scheme, we would be doing everybody a favour.

I would like the Minister also to think about the focus on quality and remember that we, as taxpayers, are paying for substandard accommodation. I know I have made that point several times, and it may seem that I am labouring it, but I do so because this should be everybody’s problem. All too often, asylum seeker accommodation or problems affecting refugees are seen as a niche, minority issue. Actually, this should be an issue for all of us, because we are taxpayers and because this says an enormous amount about who we are and who we want to be seen as in the mid-21st century.

[Several hon. Members rose—]

--- Later in debate ---

[Sir Edward Davey]

I do. I can give an example from my own constituency from a few years ago of a gentleman from Kosovo who, with his wife, had suffered terrible trauma in that country during the troubles. It took me three years to get him the right to work. When he got it he went off very happy. He came back the next week in tears, because he had applied to work as a bus driver and the bus company wanted him to be there for 12 months to justify the training. I had to ring up the bus company and say, “I will personally guarantee your training costs, just give him a job!” He got a job. He was one of their best bus drivers; he took all the overtime, and helped old ladies on and off with their shopping. He then set up a business and now employs other people. He pays more tax than I do. His wife, having had huge mental health problems, is now working in our NHS. If we engage with people as human beings—guess what—they want to give back and act as human beings, and be part of our society. We have to do everything to enable human beings to be human.

[Thangam Debbonaire]

The right hon. Gentleman is making an excellent point, particularly about mental health. Does he agree with me that one thing that asylum accommodation needs to do better is ensure that people who have come from traumatic experiences and are possibly further traumatised by the conditions in which they find themselves have access to good quality, appropriate mental health support?

[Sir Edward Davey]

The hon. Lady is absolutely right. We have been talking about mental health for all people in this country, but the people who have been traumatised and tortured, escaping violence and persecution, suffer the most.

I will end on one further point, which is not about asylum seekers, but about failed asylum seekers, specifically those failed asylum seekers whom the Home Office rightly does not want to send back to their country, because their country is benighted. It is a very odd class of people, but they exist in quite large numbers. I had a lot of cases of people from Zimbabwe in this situation in years gone past. They did not meet the Home Office tests as an asylum seeker, but we were not sending them back, because of our concerns about what Mugabe and ZANU-PF would do to them. Those people were in limbo. They had no support, no right to work, but they existed as human beings. We need to think about that group of people, because they are the most destitute and vulnerable people living in our country today. I do not know whether they can be included in a new approach to asylum accommodation, but I think they should be considered as the Government review this area. I thank the right hon. Member for Normanton, Pontefract and Castleford and her Committee for this report, and I hope the Government respond positively to it.