Tessa Munt
Main Page: Tessa Munt (Liberal Democrat - Wells and Mendip Hills)Department Debates - View all Tessa Munt's debates with the Leader of the House
(2 days ago)
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Lucy Powell
That sounds like an important constituency case, and I will ensure that the Secretary of State for Work and Pensions gets my hon. Friend a full response on why her constituent is finding himself worse off under the managed migration process. If my hon. Friend were to apply for an Adjournment debate on that, I am sure she would get it.
Tessa Munt (Wells and Mendip Hills) (LD)
I have constituents who live on the Somerset levels who are 90 years young. They have limited mobility and do not have mobile phones. Three months ago BT cut them off in the process of changing their landline to digital—something they did not request. They do not even have broadband, and they lost access to their emergency alarms. It took a month of pleading by their son and neighbours, and masses of calls. BT said that they were a priority as vulnerable people, but nearly a fortnight ago the landline went off again. Openreach says there is nothing wrong with their copper line, and everyone is trying to get them sorted out. All they want is a decent service on their landline and their old number back. May we have a debate about what BT’s priority register actually means, and how it might improve its service for more vulnerable residents?
Lucy Powell
For the hon. Lady’s 90-years-young constituents such issues are incredibly vital and important. We must ensure that the transition to digital is completely inclusive, and that those who rely on landline and analogue systems are also supported, especially when they live in a rural community such as the one she describes. I am sure BT will have heard her question, and if not I will ensure that it has and that it gets a proper service back to those constituents who need it.