Rail Services: South-east London

Debate between Teresa Pearce and David Evennett

Wednesday 6th March 2019 Westminster Hall

[Sir David Evennett]

I totally agree with my hon. Friend, and I will be coming to that point later.

Network Rail, of course, is responsible for the tracks and for the problems that we have had with the landslip. I recently met with its route managing director, John Halsall, to discuss the situation, and he understood that it was unacceptable. There is nothing new in that; it is unacceptable.

Network Rail has regularly let down rail users, but it is not just that: Southeastern has been unable to act when contingency plans are required. It never seems to have them, and it does not provide information to our constituents about what is going on. It supposedly put extra trains on to the Erith and Sidcup line during the Barnehurst landslip, but many of us used that service when the Bexleyheath line was out of action, and when we got to Charing Cross or wherever, those trains were cancelled. The extra trains that Southeastern put on did not exist, so it is no good Southeastern saying that it is looking after the customer, because it most certainly is not.

As I have always said, Southeastern’s timetable is a work of fiction at the best of times; it was even more so on that occasion. The overcrowding, the cancellations and the distress caused to constituents who were trying to get home, pick up children from childcare, get to meetings or whatever were appalling.

[Teresa Pearce (Erith and Thamesmead) (Lab)]

Southeastern is full to busting at the moment, and given all the new development in my patch and in the right hon. Gentleman’s patch, does he share my concern about how on earth Southeastern is going to manage when it cannot manage at the moment? Does he believe that those developments will increase the risk of critical failure, given that the system will be overworked?

[Sir David Evennett]

The hon. Lady makes a good point. Our area is ripe for further development, which is what we want. We want jobs, houses and opportunities, but we cannot have those without infrastructure. If the infrastructure cannot cope with that development, more problems are going to occur.

The Minister may be able to tell us different, but I believe no other rail network has had as many problems as ours. The excuses for delays and cancellations beggar belief: bad weather, leaves on the line, snow, low-level sunshine, overrunning road engineering works, and even drivers not turning up at Dartford because their taxi from Gravesend did not arrive on time. Southeastern could not run the train from Dartford because the driver did not turn up—it is really appalling. There have been breakdowns en route and doors that will not close—the list goes on and on. In my view, older rolling stock is the cause of some of these issues, not maintenance.

Many of my constituents have been appallingly disappointed that no decision has been made about the new franchise, as was mentioned earlier. That ought to have been in place by now, but we have just extended the existing franchise, which is one of the worst possible options that we could have chosen. If the operator cannot invest for the future, it is not going to do anything.

[Sir David Evennett]

I totally agree with that. The sooner we know, the better, so the new operator can get cracking on what needs to be done to improve the service.

The new franchise contains some good proposals. Working more closely with Network Rail will be a great improvement, because I do not think the operator and Network Rail work together terribly well at the moment. We welcome the fact that there will be direct services from Bexleyheath to Abbey Wood, tougher demands for reliability and more frequent services to Charing Cross. However, with no decision having been made and no action, we suffer more and more, and our constituents have had enough. I know that the Minister is relatively new to his post, but I have a high opinion of him, and he is well respected across the House. I hope he will take some action within his Department.

[Teresa Pearce]

On the point about the new franchise, commuters in the right hon. Gentleman’s constituency and in mine have journeys that are meant to be about 30 to 40 minutes, but Delay Repay kicks in only if people are 30 minutes late. Under the new franchise, it will kick in if they are 15 minutes late. Does he agree that as Southeastern has opted to bid for the new franchise, it should bring in that change now?

[Sir David Evennett]

That would show good faith to the public, who are suffering from that situation now, would it not? I totally agree with the hon. Lady, and I hope that a 15-minute Delay Repay policy will motivate whoever holds the new franchise to operate a better service.

As the Minister will know, we have been blighted by endless signal failures at Lewisham, which again have caused misery, delays and cancellations. Sometimes, once those signals start to go wrong, they go wrong all through the day—it is unbelievable. We have already suffered from the London Bridge development, which caused considerable distress and disappointment. I understand from Network Rail that it is going to fix the signalling problems at Lewisham; it is going to start this Easter and finish next Easter, in 12 months’ time. Do we have to continue to suffer over the next year? Frankly, that is not acceptable.

There is also the problem of Crossrail. We were hopeful that Crossrail from Abbey Wood would give us an alternative and be part of what we need, but, regrettably, that has been delayed. It should have happened last December, but we do not yet have a date for when it is expected to be operational. That is a huge disappointment for our constituents. I know that it is not the Minister’s responsibility, but that of Transport for London and the London Mayor, but he should put more pressure on to get a date, at least, for when it will start. We have no date.

The other thing I want to raise is something we have been campaigning for. Originally, Crossrail was not going to stop at Abbey Wood, but would go to Ebbsfleet, and we are really keen to see that happen. We have had meetings with the Secretary of State. He came down, along with the hon. Member for Erith and Thamesmead and me, to have a look at what could be done and to have discussions with the council. An extension there would be so welcome. Other parts of the capital have Crossrail going out much further. We, who do not have an underground and have a poor rail service, have been put on the back-burner.

Crossrail Extension to Ebbsfleet

Debate between Teresa Pearce and David Evennett

Thursday 10th May 2018 Commons Chamber

[David Evennett (Bexleyheath and Crayford) (Con)]

I congratulate my hon. Friend the Member for Dartford (Gareth Johnson)—my constituency neighbour—on securing this important debate. It is a pleasure to join him in helping to highlight the potential benefits of extending Crossrail to Ebbsfleet.

For years, the borough of Bexley has suffered from a terrible rail service. Delays, cancellations and poor excuses have become the norm. The situation is made worse because Bexley is one of the only London boroughs that does not have an underground service. We are at a great disadvantage, because we have only the one service, Southeastern, that goes through the borough. When there are problems with Southeastern, which as the Minister knows occur far too often, there is no viable alternative to travel to central London other than taking a bus to a neighbouring borough to catch the tube or the docklands light railway.

Today, we are specifically discussing the potential extension of Crossrail to Ebbsfleet, which is a campaign I strongly support. Locally in my borough and my constituency, there is huge support for a project that finishes the job. People want better rail availability and choice.

Extending Crossrail to Ebbsfleet not only improves the opportunities for commuters to get into London, but provides a great opportunity to improve the whole area in so many different ways. My hon. Friend the Member for Dartford has highlighted the extension into Essex and the extension into west London. The only part of London that does not benefit from either of the two huge railway infrastructure projects that he highlighted is, of course, our area of south-east London and north-west Kent.

I say to the Minister that it is great news that Crossrail is coming to Abbey Wood in the London borough of Greenwich, but that does not provide a viable alternative for Bexley residents, nor—it is very important for him to take note of this—does it provide the opportunity for development in Bexley, as well as in north-west Kent.

[Teresa Pearce]

Does the right hon. Gentleman agree that this is about not just housing development, but business development? In Abbey Wood, which is in the middle of my constituency, a major new supermarket has opened ahead of the opening of Crossrail. That has happened completely because of the Crossrail effect.

[David Evennett]

Indeed. I am delighted to see the hon. Lady here, showing that we have cross-party support for what we are discussing—and she is absolutely right. I was going to come on to that, but she is ahead of me. This is not just about new homes; it is also about businesses and jobs, which are vital for our local economy.

Estimates from the C2E—the Crossrail to Ebbsfleet—campaign suggest that extending Crossrail to Ebbsfleet, as was initially intended, would create an additional 17,500 jobs in Bexley alone, as my hon. Friend the Member for Dartford said. The C2E campaign also suggests that along the whole route, the extension would bring forward a possible 55,000 new homes. In Bexley alone, it is estimated that this would accelerate the provision of 30,000 new homes across our borough, directly unlocking 16,000 of these. This is not just a railway, but a regeneration and an opportunity to develop—to get jobs, homes and businesses.

As both my hon. Friend and the Minister will be aware, Crossrail was originally intended to be extended through Bexley and out into Kent. Disappointingly, that was not taken up, but now is the opportunity to do that and make something really worthwhile. The arguments that my hon. Friend has presented today, assisted by interventions from my right hon. Friend the Member for Sevenoaks (Sir Michael Fallon) and the hon. Member for Erith and Thamesmead (Teresa Pearce), highlight the compelling reasons to do just that. By completing the original plans, there is a unique opportunity to secure major new housing and growth between Abbey Wood and Ebbsfleet. We should jump at this opportunity, because I believe that without action, poor transport will continue to hold back our area in development, regeneration and improvement. We cannot accept that and I hope that the Minister takes that on board. It is so important to south-east London—as a Member in Bromley, he knows exactly the situation.

We are going to be in post-Brexit Britain. We need to be proactive and never more than on vital infrastructure projects, which will give us the cutting edge in our area to develop, go forward and achieve for our constituents and our country.

Rail Services (South-East London)

Debate between Teresa Pearce and David Evennett

Tuesday 1st March 2011 Westminster Hall

[Teresa Pearce (Erith and Thamesmead) (Lab)]

I thank the hon. Gentleman both for giving way and for obtaining the debate. On the point about the website, constituents came to me saying that the website said that their service was running when it was not and they had unsympathetic employers who said, “I don’t believe you couldn’t get to work because the website says there’s a service running.” Did the hon. Gentleman have the same experience with his constituents?

[Mr Evennett]

I agree; I had exactly the same experience with my constituents. The website was useless, giving wrong information, which of course fed through to other people, who said, “Well, the service seemed to be running because it said so on the website.” That is a fair point and I am grateful for the hon. Lady’s comment.

All that increased the pressure on station staff, and tempers flared in some circumstances. The communication was absolutely appalling. I cannot understand why that was allowed to happen and why someone from Southeastern was not briefing the local radio stations. I happen to listen to LBC and Magic in the mornings, and they are very good stations, but they had no information at all. Any good organisation would have passed the information to the media, so that they could update people who were getting ready to go to work. On one occasion, I had to drive up to Westminster because I could not guarantee that there would be a train to take me up and bring me back.

Recently, I was privileged to be at a meeting of Kent MPs with Southeastern, which was organised by my hon. Friend the Member for Maidstone and The Weald (Mrs Grant). I was underwhelmed by the excuses offered by its managing director, Charles Horton, and his team. Although some of the blame of course lies with Network Rail, I do not believe that Southeastern has learned the lessons and I am worried about the consequences for passengers. I wrote to the Minister to ask questions about that and am grateful for her response.

However, the poor performance cannot be blamed only on the snow. I believe that the service has got worse since September. I receive regular e-mails and am regularly contacted by constituents on the matter—sometimes when I am travelling with them on our daily commute up to Westminster. The comments are universal. One person said:

“The service/performance is failing…The passengers’ charter is a list of meaningless words.”

I am told that the service is not any better; it is worse. Those are the words of constituents. I, too, have concerns and I share their views.

Some constituents say that the journey is taking longer and that the problem is affecting their job. Punctuality is a real issue. Despite the poor performance, Southeastern has been trying to avoid paying compensation and reducing the cost of season tickets. Regrettably, that is because of the low targets agreed with the previous Government. If punctuality falls below 82% during a 12-month period, Southeastern is supposed to cut season ticket prices by 5%. That means that nearly one in five trains can run late without incurring a penalty. That is poor service and it was a poor agreement at the time. Also, by running an emergency timetable during the period of bad weather, Southeastern was able to distort the statistics by not counting the trains that it should have run. Southeastern is therefore claiming that its punctuality was 82.04%—marginally above the season ticket discount threshold. That is a betrayal of commuters and it is unacceptable.

To support its case, Southeastern recently commissioned the university of Sheffield to audit the statistics. Predictably, it found the following:

“As judged against the present validation criteria, the source data, processing and public information for the Passenger’s Charter are satisfactorily accurate.”

I am sceptical about that and I understand from correspondence with the Minister that the rail industry’s national taskforce will be looking into the operation and performance of both Southeastern and Network Rail. I hope that the Minister will look closely into the validity of Southeastern’s figures and perhaps consider an independent audit, taking into account all the matters that I have raised.

Fares have gone up again dramatically because of the agreement that they could be increased by retail prices index inflation plus 3%. That has meant that many people in our area have been clobbered by high fare rises. Again, that seems unfair to me and to my constituents.

So what of the future? There are some welcome developments under way that should help to increase rail capacity and reduce overcrowding. I know that the Minister is working hard to improve the opportunities for travel in and around London and throughout the country. I am a big supporter of Crossrail and hope that it will be delivered on time. I believe that, when the time is right, it should be extended beyond Abbey Wood. We are very keen for that to be done. The hon. Member for Erith and Thamesmead has been an advocate for that as well. We are looking forward to having Crossrail at Abbey Wood. There will be more capacity then.

There is the redevelopment of London Bridge station, which should help to relieve some of the congestion problems caused by the bottlenecks. Again, we have to be patient and wait, but I do not want the improvements to be made in the long term—I would like improvements to be made now for our constituents and residents of Bexley and Bromley, so that they can get to work in a more satisfactory fashion.

Information is vital, but that has been the greatest failure of all. However, I am very happy with the approach that the Minister has taken. I hope that she will help me even more this afternoon in her response to the debate, because there is real concern in my area and that of my colleagues about the current operator, the current franchise agreement and the future bidding process. She is reasonable, understanding and usually pretty positive in her approach. I hope that she will look at the transport in south-east London and say that it is not acceptable at the moment and it must improve.