Tanmanjeet Singh Dhesi
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Tanmanjeet Singh Dhesi Excerpts(9 months, 2 weeks ago)
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Nigel Huddleston
My hon. Friend makes the really important point that there are still people in this country, including in her constituency, who are not digitally aware or who are digitally excluded for a variety of reasons. That is why an important part of our strategy is to ensure that those who are digitally excluded, and those who are vulnerable or have particularly complex affairs, can always reach a human being.
Mr Tanmanjeet Singh Dhesi (Slough) (Lab)
This is another chaotic Government U-turn, with the Chancellor taking the decision this morning to scrap plans to close HMRC phone lines less than 24 hours after the measures were announced. A Treasury source admitted this morning that closing HMRC’s helplines would be to
“the detriment of the general public and the vulnerable who need access to the helplines to support them with tax matters. ”
This is part of a wider malaise within Tory broken Britain where many of my Slough constituents cannot speak to a doctor when they want to, cannot register for an NHS dentist and much worse besides. So why was this decision taken in the first place?
Nigel Huddleston
I mentioned in my opening comments—I will stress it again because it is important that nobody scaremongers about this—that it was never intended, and never would have been the case, that the vulnerable, the digitally excluded or those with complex affairs would be unable to access these services, even with the proposals set out yesterday. On that particular point, the hon. Gentleman is just wrong.