Civil Service Pensions

Susan Murray Excerpts

Monday 26th October 2026 Commons Chamber

[Sally Jameson]

I hope that Capita is listening to the pain and hardship that it has caused so many thousands of dedicated public servants up and down this country. The new rectification plan that is being done with Cabinet Office officials means that we should hopefully see some improvement. We will be monitoring that on a fortnightly basis, since Capita will now be publishing the numbers. I will keep a close eye on that and ensure that the House is updated.

[Susan Murray (Mid Dunbartonshire) (LD)]

I have been contacted by constituents whose complaints Capita has closed without resolution and whose pension quotes have disappeared. I heard the Minister say that old cases will not be allowed to sit in backlogs without progress, but my constituent, who served 43 years in the Department for Work and Pensions, alleges that this is an example of Capita manipulating closure figures. Will the Minister say how the Government are monitoring Capita to ensure that complaints are closed only once they have been resolved and that quotes do not disappear?