Protection of Retail Workers

Steven Bonnar Excerpts

Monday 7th June 2021 Westminster Hall

[Steven Bonnar (Coatbridge, Chryston and Bellshill) (SNP)]

It is a pleasure to serve under your chairmanship, Mr Gray, and I hope that connection with Coatbridge will buy me an extra 30 seconds in this debate.

[James Gray (in the Chair)]

Not a chance.

[Steven Bonnar]

I commend the hon. Member for Stockton South (Matt Vickers) for leading this debate today.

Throughout the coronavirus crisis, key workers across the retail sector have played an invaluable role in our communities, ensuring that we can maintain our basic right to access food. Without their incredible contribution, it is undoubtedly clear that we would have failed to get through this unprecedented global crisis in the manner we have. However, despite their heroic efforts, it is incredibly disappointing that the coronavirus crisis has resulted in a significant increase in abuse, threats and violence towards our retail workers. It is high time that we tackled such abuse and provided retail workers with the proper protections and respect that they deserve, especially given the current climate.

Weekly data released by the representative body of the UK’s retail sector, USDAW, show that abusive incidents towards shop workers have doubled since the outbreak of covid-19. Respondents to its survey reported being spat at, coughed at and sneezed at when asking customers to practise social distancing—I am sure every Member will agree that that really is abhorrent. When averaged across all 3 million workers across the retail sector, it amounts to a staggering 3,500 assaults every single day. Although not all shop workers suffer to this extent, some experience much worse, with one in six reporting being abused on every single shift. These are not mere statistics; this issue affects our parents, our partners, our brothers and sisters, and our children, who are needlessly suffering just for carrying out their job.

Many incidents arise as staff carry out their legal duties, including age verification and, more recently, the implementation of covid safety measures. We must all recognise that outwith our NHS, the biggest body of work throughout this pandemic has been undertaken by these undervalued and underpaid workers, who have been tasked with implementing, and ultimately enforcing, many of the guidelines that affect our daily lives. Despite retailers and businesses spending enormous sums on crime prevention, the situation is getting worse. Retail workers are employed in one of the sectors most vulnerable to violence, yet they are still being neglected and ignored. Of course, we are seeking to put that right.

In Scotland, we have said that enough is enough. As ever, we are leading the way in the protection of shop workers by passing the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act 2021. Scotland has sent a clear message that the rise in violence and abuse towards workers in the sector must end, and the rest of the UK must now follow suit. Despite clear evidence showing the escalation of violence and abuse against retail workers, time and again the Government have chosen not to act. This place must now stop dragging its feet and take the necessary action to protect retail colleagues from harm, and I urge the UK Government to follow the lead of the Scottish Government and enact legislation to protect our retail workers, who have been at the very heart of fighting for us all throughout the whole of this pandemic.