DWP: Performance

Steve Webb Excerpts
Monday 30th June 2014

(9 years, 10 months ago)

Commons Chamber
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Steve Webb Portrait The Minister of State, Department for Work and Pensions (Steve Webb)
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We have heard 41 speeches in a very worthwhile debate, including some particularly thoughtful contributions. We have heard from many members of the Select Committee, including its Chair, the hon. Member for Aberdeen South (Dame Anne Begg), and I will respond to her comments in a moment. Let me start, however, by discussing the clue in the title—it is the Department for Work and Pensions. From listening to the debate people would think that nobody is getting jobs these days and that pensions had been left alone in the state in which we inherited them. They would not realise that we have record levels of employment and they would not know that we have had falls in youth unemployment, female unemployment and long-term unemployment month after month after month, Even in the hardest-to-help groups, such as young people not in education, employment or training, the numbers are coming down. The Opposition motion had nothing to say about getting people back to work, yet that is the centre of our welfare reform and our strategy is working.

This is not all just about making work pay, although my hon. Friend the Member for Fareham (Mr Hoban), a former ministerial colleague, made a powerful contribution in which he mentioned sitting in a jobcentre and trying to work out whether or not someone would be better off in work. We are dealing with that situation through the universal credit reform, which will make work pay. As my hon. Friend the Member for Gloucester (Richard Graham) said, not only are we making work pay, but we are making saving pay. In the pensions space, we have seen state pension reform; effective automatic enrolment, with 3.6 million people auto-enrolled; charge caps, which are new to reform; and new models of workplace pension. Whether we are talking about work or pensions, this Department is working.

Before I move on to deal with the substance of some of the operational issues that have been rightly raised, I want to address the allegation the shadow Secretary of State made and to give her the chance to retract it. She said—I quote from the transcript—that “when we write to the Department with our constituents’ problems we only ever get replies from the correspondence unit.” She made the even more outrageous comment, “Well, maybe there is one rule for Tory Back Benchers and another rule for Labour party MPs”. So we checked our records and we found that she obviously does not read her own correspondence, as since 2010 DWP Ministers—[Interruption.] I hope I do not get in the way of her tweeting—it is #Igotitwrong. Since 2010 DWP Ministers have sent 46 letters directly to her, 33 to the hon. Member for Rhondda (Chris Bryant), 86 to the hon. Member for Stretford and Urmston (Kate Green), 93 to the hon. Member for Cumbernauld, Kilsyth and Kirkintilloch East (Gregg McClymont) and 98 to the right hon. Member for East Ham (Stephen Timms). So much for not replying to their letters!

Steve Webb Portrait Steve Webb
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I am happy to give way if the hon. Lady wants to apologise.

Rachel Reeves Portrait Rachel Reeves
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I thank the Minister for giving me a chance to reply, as I have checked the letters I have written to the Secretary of State. I have had a reply from him to a letter regarding a constituent of mine called Latimer Saunders and the reply came from Gabriella Monk. I wrote a letter to the Secretary of State regarding a constituent called Mark Norris and I have received no response at all, despite the fact that my letter was sent last year. I have never received a letter from the Secretary of State for Work and Pensions in response to any of the letters I have sent to him.

Steve Webb Portrait Steve Webb
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It is a good job I have the transcript of what the hon. Lady said, which was “when we write to the Department…we only ever get replies from the correspondence unit.” When the Minister of State, Department for Work and Pensions, my right hon. Friend the Member for Hemel Hempstead (Mike Penning), who has responsibility for disabled people, rose to intervene, she said “I will give way; I haven’t had any letters from this one either.” We waved a letter that she had received, so I hope she will withdraw that remark.

Moving on to the substance of reform, we talked about the record of the two Governments on reform. Let us take the case of child maintenance. I want to read out what was said about child maintenance reform by the National Audit Office, which was quoted by the hon. Member for Stretford and Urmston. It said:

“So far, the reforms had cost £539 million for a scheme that had performed no better than its predecessor”.

Unfortunately, that is not our reform; that is Labour’s reform in 2006. That is what happened when Labour reformed child maintenance. The NAO said the scheme was no better than the one that went before, despite costing half a billion pounds. That is why we have to replace it with a new scheme. The hon. Member for Oldham East and Saddleworth (Debbie Abrahams) said that no doubt this one will go wrong. Actually, we have been running it quietly since 2012, phasing it in, learning the lessons from the other party and, as a result, the scheme is being highly effective. We already have record numbers of people being paid directly under the new scheme. Alongside major reform, we are getting more maintenance paid to more children than ever before. In other words, we are reforming, but not taking our eyes off the day job.

A number of Members mentioned the performance of Atos. As several of my hon. Friends pointed out, there is a bit of collective amnesia regarding who, in 2005, gave Atos a seven-year contract with a three-year option to renew. By last autumn, Labour was saying, “Let’s get rid of Atos; let’s sack it”, but that would have cost the taxpayer millions of pounds. Instead, we have terminated Atos’s contract in a managed way. My right hon. Friend the Minister with responsibility for disabled people has done that, as a result of which the taxpayer gets money and Atos begins to clear the backlog of the work that it has been doing.

As well as the changes that we are making to bring down the backlog on employment and support allowance—it has been said that it has come down significantly in the past couple of months—it is worth remembering that every one of the people in that backlog is getting benefit. It is sometimes made out that they are waiting for money, but they are currently receiving the assessment rate of ESA and incapacity benefit. Those figures relate to people who are getting benefit and are awaiting assessment.

Let me give the House some further examples of how we have been improving the service we deliver to the people who depend on our help. A year ago, the number of jobseeker’s allowance new claims dealt with in 10 days was 66%; now it is 90%. The number of ESA new claims dealt with in 10 days was 66%; now it is 80%. The number of appeals outstanding a year ago was 150,000; now it is 4,000. As my right hon. Friend the Secretary of State said, this is at a time when we are taking running costs out to make central Government more efficient.

A number of Members referred to the PIP. We are ensuring that the contractors, Atos and Capital, recruit more health care professionals to deal with the backlog. The number of appeals we are facing has fallen precipitously. It is an extraordinary fall in the number of people appealing against ESA decisions. Back in the first quarter of last year, we received 109,000 appeals against ESA decisions. In the first quarter of this year, it was 11,000. That is an 89% fall in the number of people claiming ESA who are appealing. The reason for that is that we, unlike Labour, are finding far more people eligible for benefit. Let me give the House the evidence for that claim. In late 2008, when Labour was undertaking work capability assessments, it was finding 64% of people fit for work. In the most recent quarter, we found not 64% but 27% fit for work. Far from it being this Government who are using the work capability assessment to throw sick people off benefit, it was the Labour party that used the WCA for that purpose.

During the debate, a number of Members said that we needed to make changes to the WCA, and that is what we have been doing as part of the Harrington review process. We have accepted about 50 recommendations. One reason why we are getting the number of people we are on to ESA and why we have a bigger proportion of people in the support group than ever before is that we have taken Labour’s failed WCA and reformed it to make it fairer. That is what a good Government does. We want to ensure that the right money goes to the right people.

Ian Paisley Portrait Ian Paisley
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Will the Minister take the opportunity tonight to make it abundantly clear from the Dispatch Box to all Members of this House that any concessions that the Government intend to make on welfare reform will be made as a result of arguments made in this place by Members who take their seats in this place, and that none will be made to a party that refuses to take its seats?

--- Later in debate ---
Steve Webb Portrait Steve Webb
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As the hon. Gentleman will be aware, we believe that our welfare reforms are good for the people of the United Kingdom and should be adopted in all parts of the United Kingdom.

Let me move on to some of the contributions made in the debate. It was a great pleasure to hear from my right hon. Friend the Member for Basingstoke (Maria Miller), who I had the great privilege of working alongside and who laid the foundations for a number of the vital reforms we are making. She pointed out that contrary to the rhetoric we sometimes hear, we are increasing the support for disabled people while also ensuring that more of the money goes to those who are most in need, which is absolutely the right priority.

My hon. Friend the Member for Birmingham, Yardley (John Hemming) pointed out that although we have a motion from the Labour party, we do not appear to have any policy options from the Labour party. Despite the fact that there was, I think, some sort of launch last week, we had hardly any reference to the alternative. Once again, it is like talking into a vacuum—we do not know what is coming back from the other side.

The right hon. Member for Birkenhead (Mr Field) asked about the support given to people waiting for benefit. There are two forms of support. One is the short-term benefit advance, when somebody is entitled but the money has not come through, meaning that they are in financial need, and when somebody has a change of circumstance that results in an increase to their benefit award. The other is a hardship payment, for when people are subject to sanction. We will be happy to respond to the right hon. Gentleman further if he has any further questions.

The hon. Member for East Lothian asked a couple of questions. If I could distract her from her phone for a moment—

Pamela Nash Portrait Pamela Nash (Airdrie and Shotts) (Lab)
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That is not the Member for East Lothian.

Steve Webb Portrait Steve Webb
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I apologise.

The hon. Member for East Lothian (Fiona O’Donnell) asked two questions. She asked whether carer’s allowance would be backdated—[Interruption.] I have apologised. It is backdated if someone’s claim for PIP comes through. She asked about the definition of terminal illness, and we use the same definition as the previous Government. There is a six-month definition based on our judgment that takes account of and is informed by the advice of a health professional, such as a consultant or a Macmillan nurse. I hope that that makes it clear to her.

Fiona O'Donnell Portrait Fiona O’Donnell
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Will the Minister give way?

Steve Webb Portrait Steve Webb
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No, I have already given way.

The shadow Secretary of State asked about zero-hours contracts and how many people were on them. The answer is that they make up less than 2% of employment. The Opposition make out that all the new jobs are part time or involve zero-hours contracts, but nothing could be further from the truth: 98% of jobs are not on that basis. It is simply misleading to imply that the economic growth we have seen and the jobs that have been created are part time, insecure or on zero-hours contracts. Nothing could be further from the truth.

The hon. Member for Plymouth, Moor View (Alison Seabeck)—[Interruption.] I am trying to respond to the debate. The hon. Lady asked about a constituent who had had to travel a long distance for a PIP assessment. Clearly, it is unacceptable that someone should have to travel that far. The guidance is that people should not have to travel for more than 90 minutes maximum by public transport. If that has happened, we would like the details and we will seek to address that point.

The heart of the debate is as follows: the Department for Work and Pensions is delivering work and pensions reform for millions of people. It is making sure that month after month, instead of having to rely on benefits people can find jobs and stand on their own two feet. We are reforming through the universal credit and that will be the legacy of my right hon. Friend the Secretary of State in making work pay, in taking children out of poverty, and in helping disabled people to take part-time work and to get back into the labour market. We are making sure that work pays and that welfare is reformed.

The Work programme is working and is ensuring that people who have been failed by Labour’s employment policies get back into work. That is a record of a Department that I am proud to defend, and I ask the House to oppose the Opposition motion.



Question put.