Oral Answers to Questions
Debate between Steve Rotheram and Chris Huhne
Steve Rotheram (Liverpool, Walton) (Lab)
5. What steps he plans to take to ensure that householders who participate in the green deal scheme have access to an appropriate redress scheme in respect of any inadequate work carried out.
The Secretary of State for Energy and Climate Change (Chris Huhne)
I refer the hon. Gentleman to the answer I gave the hon. Member for Newcastle upon Tyne North (Catherine McKinnell) some moments ago.
Steve Rotheram
I thank the Secretary of State for his response. Without proper consumer protections, the green deal will become a white elephant, so can he further outline how the Government will stop the scheme becoming a cowboys’ charter, with unscrupulous suppliers preying on the most vulnerable in society?
Chris Huhne
Mr Speaker, I think I tested your patience with the length of my previous answer to a similar question, so I will not go through the list again, but we have put in place a substantial set of measures that will allow redress, including an advice line and all the normal protections, such as the ability to go through the small claims court and to the energy ombudsman. All of those are available to consumers. I agree with the hon. Gentleman on one key point: consumer confidence in this scheme will be absolutely crucial. We do not want any repeat of the sorts of examples there were when the Labour Government in Australia introduced a similar scheme, which was indeed a cowboys’ charter.