Thames Water

Debate between Steve Reed and Helen Hayes

Tuesday 3rd June 2025 Commons Chamber

[Steve Reed]

I am happy to give the hon. Member that reassurance. The Government expect Thames Water to carry through on the full range of programmes agreed as part of the last price review process.

[Helen Hayes (Dulwich and West Norwood) (Lab)]

My constituents have been comprehensively failed by Thames Water for many years. We saw the catastrophic flood in Herne Hill in 2013, when many local businesses had to close permanently. Vulnerable customers were let down during the “beast from the east” freeze-thaw event, being left without water for days and days at a time. There are endless roadworks in the same locations where it has repeatedly failed to invest adequately in its infrastructure. Now my constituents are seeing bills go up by way more than the Ofwat determination. It is clear that this organisation is not fit for purpose. What options is my right hon. Friend considering to bring this misery to an end, and to put customers back at the heart of Thames Water’s operations?

[Steve Reed]

I thank my hon. Friend for her question. I am sure that she will have seen today the interim report from Sir Jon Cunliffe’s water commission, which outlines his initial thoughts on how to fix the broken regulatory system. The Government have also increased compensation from what we inherited from the previous Government, so her constituents who suffer from the kinds of problems she outlined can expect far better compensation as a result of this Government’s actions.