Domestic Tourism

Steve Double Excerpts

Tuesday 12th January 2021 Westminster Hall

[Steve Double (St Austell and Newquay) (Con)]

I beg to move,

That this House has considered domestic tourism.

I am delighted to serve under your chairmanship, Mr Robertson. I rise to speak as the chairman of the all-party parliamentary group for hospitality and tourism and the MP for St Austell and Newquay, which is the constituency that many recognise as being the most reliant on tourism and hospitality in the country. It is estimated that more than 50% of jobs in the town of Newquay are directly reliant on the tourism industry. In 2018, St Austell and Newquay had more overnight stays than any other constituency in the country, at just under 5 million.

Across Cornwall as a whole, tourism represents almost 25% of our economy. It is said that one in three households relies on tourism for at least part of its income. There is no doubt that nationally—domestic tourism contributes almost £20 billion to our economy—and in Cornwall, we are very much reliant on the tourism industry for a large part of our economy.

There is no doubt that the tourism sector has been one of the most adversely impacted over the past year as a result of the global pandemic that we are all grappling with. I thank all businesses in the sector that have worked incredibly hard over the past year to adapt, innovate, deal with the challenges they have been facing, and respond positively. Many have helped to support their communities in any number of ways, whether by providing housing for those who are homeless or by providing food for those who have needed it. Some hotels have provided accommodation for people being discharged from hospital. In any number of ways, the sector has helped our country get through the pandemic over the past 10 months or so. It is right that we recognise that and thank it for all it has done. The positive way that those businesses have responded is a great credit to them.

[Jim Shannon (Strangford) (DUP)]

In my constituency of Strangford, and particularly in my council area of Ards and North Down, domestic tourism is the key to the council’s economic growth for the future and the jobs that can be created. It spins off to bed and breakfasts, wedding venues, and the tourist attractions at Strangford lough. I am very fortunate to live at the very edge of Strangford lough, so I know the beauty of it. I challenge the hon. Gentleman to say whose constituency is the most beautiful. I will just say this: domestic tourism is so important to my area, and to the whole United Kingdom. I support his debate, and I am looking for a really good answer from the Minister.

[Steve Double]

I thank the hon. Gentleman for his intervention. No one could ever doubt his enthusiasm for representing his constituency in many ways. He makes some great points about the reliance of his part of the world on tourism; Cornwall has that same reliance. One of the key things about our tourism industry is that it supports many of the poorest and most deprived parts of our country. Many of our coastal areas, which struggle economically in many ways, rely heavily on tourism. I will come back to that later in the debate.

I place on the record my thanks to the Minister. I am delighted that he is here to respond, because he has been incredibly accessible and responsive over the last year in his role as Minister with responsibility for tourism. He came to Cornwall in the summer; it was great to see him. Businesses there were very grateful, and spoke about how highly he is regarded in the sector for the way that he has engaged with and been accessible to businesses up and down the country.

The Government have provided unprecedented support to businesses in the tourism and hospitality sectors through grants, the furlough scheme, the VAT cut, which was hugely welcome for the sector, the eat out to help out scheme and Government-backed loans. Those schemes have all been absolutely essential in helping businesses to get through the pandemic, and have been warmly welcomed by businesses. We should acknowledge the recent announcement of a further round of Treasury grants. That is absolutely crucial to ensure that businesses get through the current lockdown.

The Minister will be aware that many businesses still face huge challenges despite all the support that the Government have provided. They face what is now commonly called the “three-winter scenario”: businesses that rely on seasonal tourism did not make as much money as usual in last year’s summer season, and now face another very difficult winter. It is absolutely essential that the Government do everything that they can to ensure that all viable businesses survive this period. After we have put so much support into those businesses, it would be a tragedy to see them fail, just as we are hoping that our country can return to some sort of normality and that the tourism sector can reopen.

It is absolutely essential that we do all that we can to ensure that businesses get through this period. I know that many of these things are not the Minister’s responsibility, but I urge him to work with the Treasury to look at what further support we can provide.

[Robbie Moore (Keighley) (Con)]

Domestic tourism is absolutely vital. In Keighley and Ilkley in my constituency, we have a huge number of fantastic businesses in the self-catered accommodation sector, which is vital in supporting tourism, such as Upwood Park in the Worth valley and Olicana Park in Addingham. Does my hon. Friend agree that a little extra support should be given to the self-catered accommodation sector?

[Steve Double]

I am grateful to my hon. Friend for his intervention. I was about to make that point: despite all the support that the Government have provided, parts of the sector, such as self-catering, events and weddings, have fallen through the gaps, and it is important that we look at what we can do for them.

The wedding industry is absolutely crucial to many hotels and other attractions in the tourism sector, because it provides good income outside the peak season—they have lost all that income in the last year. We also need to bear in mind that a wedding cannot normally be planned in just a few days. Once we are able to reopen the sector, it will still be weeks and months before those businesses’ incomes are built back up, as people are not booking weddings at the moment because of the uncertainty; they will be booking them in many months’ time. Businesses will not open their doors and suddenly see the revenue flow back in overnight. It is important that we look at what we can do for some of those sectors.

I also place on the record the impact that some of the very sudden changes have had on the sector. In Cornwall, we went from tier 2 to tier 3 on 30 December. Although I absolutely understand and support the need to take that decision to protect public health, it had a huge impact for many hotels—which were expecting to be booked up for new year’s eve and had stocked their fridges and bars for that—to suddenly find, with just a few hours’ notice, that they would have to shut. The impact was not just in terms of the lost revenue, but the wasted stock they had already purchased and were then unable to sell on. I am not sure that the impact of those sudden changes has always been reflected in the support that the Government have made available.

If grants are provided to retailers which perhaps sell clothes, then in six or eight weeks’ time, when they may be able to reopen, those clothes will still be there to sell. Restaurants or hotels that have stocked their fridges and must then dispose of all that stock are in a very different position from that of a retail outlet, but the grants that are given are pretty much the same; that difference has not always been reflected.

[Jim Shannon]

The hon. Gentleman is right about the impact on the hospitality sector, particularly on the restaurants and cafés that were preparing for the new year. Does he accept that there is not only a financial loss for all the preparations they have done, but a psychological disadvantage? Sometimes the ups and downs—the topsy-turvy way that things are happening—have an effect upon them mentally.

[Steve Double]

The hon. Gentleman is right that the impact of this for businesses is not just financial—although how important that is—but emotional and mental. However, hope is on the horizon with the rollout of the vaccine. I place on record my thanks to all those who are working so hard to get this vaccine into the arms of people up and down the country. We can now see light at the end of the tunnel. We know that this pandemic will come to an end in the coming months.

It is vital that we ensure that all those businesses in the tourism sector can not only reopen, but be in a position to make the most of the coming months, because there is huge pent-up demand for holidays and for days and nights out. It is not just about the economic recovery; it is about the social, emotional and mental recovery of our country as well—being able to do all those things that we have missed for the last year.

The tourism sector will be vital in helping our country achieve that because, as much as we want to see the travel industry also recovering, and people taking overseas holidays, the reality is that it will probably be some time before that happens. UK residents may be nervous of booking overseas trips. I also think it will take a while for that part of the industry to recover, so the opportunity for staycation holidays next summer will be huge. It is very important that our businesses can make the most of that.

The challenge that many of those businesses are facing is working capital. Although they may be able to open, unless they have the working capital to invest, buy stock, take on staff and make themselves ready to take advantage of the coming months, they will not be able to lead our recovery in the way we would like. There are a few things that it will be very important for us to look at doing to ensure that those businesses can open their doors and be in a place to make the most of the coming months.

First, we should look to extend the business rates holiday, which has been hugely welcome. If we expect those businesses to start to pay full business rates in April, just as they will possibly be able to start to reopen, it will put a huge strain on their cash flow and their working capital. There is a very good case to be made for extending the business rates holiday for the next year, or at least another six months, to enable those businesses to build up some working capital.

The VAT cut has also been hugely welcomed by the sector. Again, if we expect businesses to start paying VAT just as they are looking to reopen, it will limit their ability to make the most of the months ahead. I would like to see VAT on tourism and hospitality cut permanently, but at the very least there is a case for extending the VAT cut for another six months to enable those businesses to build up the working capital they will need to make the most of the opportunities this year.

Thirdly, we should looking at extending the repayment terms for the loans that the Government have backed. Many business people took them out months ago, in May or June, and they will have to start repaying them just when they need that cash to invest in enabling their businesses to reopen.

We need to look at extending those three things to ensure that businesses do not just survive through the coming weeks, but are then able to make the very most of the opportunity that the coming months will present to them. As we do so, there is an opportunity to use this moment; I use the term advisedly, because one of the Labour Front Bench team used it in a slightly different way, but we should not waste this crisis.

This crisis has brought the tourism and hospitality industry more into focus. People are much more aware of its importance in our country, and that cannot be a bad thing. We need to look at what we can do to make the most of the recovery from this crisis, so that we have a thriving tourism industry—particularly domestic tourism—for many years to come.

There are a few things we should look at doing. First, I would like to see us make the very most of the tourism sector deal; it is very welcome, but it can be beefed up. There is more that can be done, and maybe as part of that deal we need to look at some sort of tourism recovery fund to invest in the sector. We need to come forward with the tourism zones, and I would like to make the case to the Minister that Cornwall, or at least the south-west, should be one of the first areas to get that recognition and the support that goes with it.

Secondly, we need to better market UK tourism, both internationally and within the UK market. There is a case for more support to invest in destination marketing organisations; they have had a really tough time, but they will be absolutely crucial to the future of the sector.

Thirdly, we must ensure that the sector has the workforce it needs; with our ending of the free movement of people, which I absolutely agree with and accept, we need to promote jobs within the sector as good career opportunities. I would make the case for bringing forward the T-level in catering and hospitality as soon as possible, to ensure that the sector has staff with the skills that they will need.

To sum up, there is no doubt that our domestic tourism industry has had a tough time and been hugely affected over the past year, but it is in a good position, with Government support, to recover quickly and to play a crucial role in helping our nation recover from this pandemic. I also believe it will be absolutely essential to the Government’s achieving their ambitions for their levelling-up agenda that our tourism sector recovers as quickly as possible. I ask the Government, through the Minister, to look again at what we can do to continue to support the sector through the coming months, to ensure that it is in the best possible place to lead our recovery.

[The Parliamentary Under-Secretary of State for Digital, Culture, Media and Sport (Nigel Huddleston)]

It is a pleasure to serve under your chairmanship, Mr Robertson.

I congratulate my hon. Friend the Member for St Austell and Newquay (Steve Double) on securing this debate. I know he works tirelessly on behalf of the tourism industry in Cornwall and, in his APPG role, of tourism right across the country, as well as of the broader hospitality sector, which was the subject of a debate here in Westminster Hall only yesterday, which he also participated in. I also thank other hon. Members who have contributed today; they are all consistent advocates for the tourism and hospitality industry, and I have had conversations with many of them previously.

Indeed, as my hon. Friend said, because of the advocacy for the sector in this place by the hon. Members who are present today and many more, the voice of the tourism sector has never been stronger in Parliament. That can only be a good thing, because today’s debate demonstrates the vital importance of the tourism industry to the UK economy and underlines just how strongly it is missed in these stretches of enforced covid closures.

I will start by echoing the contributions made by hon. Members about the economic contribution of the domestic tourism industry, and then talk in more general terms about what the Government are doing to support the sector. The tourism industry contributes well over £70 billion to the UK economy, and prior to this pandemic it employed 1.6 million people directly and more than 3 million—perhaps as many as 4 million—people indirectly.

In 2019, 41 million visitors travelled to the UK from overseas, creating many business opportunities and of course generating many jobs in every corner of the country in the process. And domestically, British residents took 99 million trips in England for leisure or business purposes, spending the best part of £20 billion. Indeed, buoyed by the positive momentum of previous years and Government interventions, including the tourism sector deal, the Discover England fund and other initiatives, we were looking forward to having a really booming domestic tourism industry as we entered 2020, but of course covid had different plans.

None the less, the Government acted quickly, straightaway from March last year onwards, and I appreciate the recognition of the Government interventions that has been expressed today. That action included introducing a variety of measures that particularly helped the sector; even though many of them were all-economy measures, they were particularly adopted by the tourism sector. They included the furlough scheme, the self-employed support scheme and a variety of loan schemes. Of course, on top of that there were the retail, hospitality and leisure grants, and the business rates holidays.

When the sector did open in July, we helped it further with a variety of initiatives, including tourism promotion campaigns and, of course, the VAT cut, as has been mentioned. And in the spirit of the “Enjoy Summer Safely” and the “Escape the Everyday” campaigns, I was delighted to be able to visit my hon. Friend the Member for St Austell and Newquay in his constituency. In fact, I managed to get around all six constituencies in Cornwall, and I very much appreciated hearing from a number of local stakeholders and businesses who were very clear, honest and frank about what they needed; I always appreciate such communication from the sector. I visited some really iconic and truly global destinations, such as the Eden Project. Also, alongside all the marketing work, VisitBritain introduced a “We’re Good To Go” standard last year and over 41,000 businesses signed up for it, showcasing the hard work that venues put into reopening in a secure way.

However, although the summer may have gone well for some—I understand that particularly in the south-west there were good average daily rates and good occupancy rates—that was by no means consistent across the board. In particular, our city centres and other urban areas are still struggling with incredibly low occupancy rates.

So, covid forced us to adapt our approach in the late summer and autumn of last year, but unfortunately we had to introduce more restrictions later in the autumn. I know that those restrictions, which hampered domestic tourism considerably, have placed further strain on businesses.

However, the Government acted, and will continue to act, to help to mitigate those pressures. In response to November’s national lockdown and the local measures that were introduced at that time, the Chancellor provided further support for businesses and individuals, including extending various Government-backed loans, the furlough scheme and the self-employed scheme, and in particular the Government introduced new local restriction grants.

In light of the new national restrictions, last week the Chancellor announced one-off top-up grants for retail, hospitality and leisure businesses, which are worth up to £9,000 per property, to help businesses through to the spring, plus a further £594 million discretionary fund to support other impacted businesses. My hon. Friend mentioned those entities, businesses and sub-sectors that have perhaps fallen through the cracks. I encourage all of them to apply for these discretionary funds. There was an existing discretionary grant fund, which has been topped up recently. I also encourage—indeed, I implore—local authorities to be particularly sympathetic to those sub-sectors within the hospitality, leisure and tourism sectors that hitherto have not been able to access such grants. Supporting them is precisely what these grants are for.

[Steve Double]

I welcome the fact that the Minister has made that point, because there has been a concern that sometimes councils have been too rigid in using their discretion regarding these discretionary grants, and many businesses have not been able to access them. So, I join him in encouraging local authorities across the country to be flexible and to use the discretion that the Treasury has given them in applying those grants, to ensure that they are accessible to the businesses that really need them.

[Nigel Huddleston]

Absolutely—I agree with my hon. Friend. As I say, the very clear message from myself and from this Chamber today to those local authorities is, “Please be very generous with those grants for those sectors that have not been able to access support.”

Of course, the details of the latest grant schemes will come out very shortly. There will be swathes of the hospitality, leisure and tourism sectors that will be clearly identified specifically for those grants; as I have said, they are for retail, hospitality and leisure. Large swathes should be covered. However, regarding those sectors and sub-sectors that are not covered already, I really hope that they will now be covered. I would like to see as many parts of the country covering those sectors as possible.

With the vaccination campaign under way, the Government will stand beside tourism through the pandemic’s finishing straight. Of course, we all know that now is the time to listen to the sector’s priorities for recovery, and to incorporate them into our thinking. I place on the record my deep thanks for the many stakeholders who have contributed, through the Tourism Industry Council and many others, and through their MPs, to help us develop the recovery plan for the sector.

In the short term, that means that we will allow businesses to reopen as soon as possible. We also want to ensure that where businesses are open, they can do so as profitably as possible, which also means stimulating consumer demand through marketing campaigns and removing pandemic-related barriers on travel as soon as it is safe to do so. My hon. Friend the Member for St Austell and Newquay mentioned the important role of marketing both domestically and for inbound tourism, and that is exactly what we will be doing.

Further down the line, it is about making sure that we build back better. While we must first focus on assisting businesses through the immediate period, we have not lost sight of our long-term ambitions for the sector. We want to future-proof the tourism sector and are determined to play our part in developing a more sustainable, innovative and data-driven tourism industry. We will continue to engage with tourism stakeholders, including the all-important destination management organisations, which my hon. Friend the Member for St Austell and Newquay Gentleman also mentioned; they play such an important role.

As we look forward to how we can effectively support the sector through covid and beyond, we will continue to develop the tourism recovery plan, which I mentioned, and we will be working across Government Departments in that. Of course, my hon. Friend the Member for St Austell and Newquay knows from yesterday’s debate that I work very closely with the Under-Secretary of State for Business, Energy and Industrial Strategy, my hon. Friend the Member for Sutton and Cheam (Paul Scully), and the Department for Business, who oversee the pubs, bars and restaurants side of the hospitality sector. It is a good thing that we have multiple Ministers advocating this sector, it all helps in the discussions that we have with the Treasury, who, I am sure, are listening to today’s debate.

On that line, my hon. Friend the Member for and St Austell and Newquay and others have voiced certain requests, for which I certainly have a lot of sympathy. With the VAT proposals, of course, I understand the need there—we are in discussions with the Treasury, which has already extended the VAT scheme once. With the loan schemes, changes have already taken place. I think the fact that the loan schemes have changed once, and the fact that the VAT scheme has already been extended, show that the Treasury is listening, and that is why debates such as today’s are always so useful.

I can assure my hon. Friend that the Treasury is listening; we are in constant dialogue and I appreciate all the lobbying work that the sector is doing, putting forward strong evidence to argue the case as well, which is very much appreciated. The fact that the sector has been so open with providing information and data in realtime has really helped to inform the Government’s decision making over the last few months as we have been dealing with the covid crisis. In fact, they have been extremely open, often giving information that otherwise would perhaps be very confidential and sensitive, and we really appreciate that openness. It helps us to make realtime decisions.

My hon. Friend the Member for St Austell and Newquay also mentioned the importance of the longer-term programme for the issues of seasonality, the perennial issue of productivity and, indeed, concerns about the perception of the industry, which I know we all fight against. This industry is a fantastic sector. I have worked in it; he has worked in it for a long time. There are very fulfilling careers in this sector. We need to ensure that it is promoted and respected in the way that it should be.

I can assure hon. Members that the Government overall are listening. I believe the voice of the sector has never been louder and stronger, and I absolutely commit to continuing to work with all stakeholders and all colleagues to make sure that we further support our domestic tourism industry and put it on the pedestal that it deserves.

Question put and agreed to.