Windrush Lessons Learned Review

Steve Baker Excerpts

Tuesday 21st July 2020 Commons Chamber

[Mr Steve Baker (Wycombe) (Con)]

This excellent statement puts the Home Office well on the way to establishing a culture of honour, which will ensure that we treat people so much better, and it will change how they feel about themselves and how they feel about our country. So I congratulate the Government on what my right hon. Friend has done. What will she do, though, to make sure that “people, not cases” is more than just a slogan?

[Priti Patel]

My hon. Friend is absolutely right. This is a point of reflection, not just for the Home Office but for the whole of Government, when it comes to treating individuals not just with compassion, but with the respect that they deserve. As we are all honourable Members of this House and Members of Parliament, we are all familiar with people engagement—casework. It is important that in the Home Office, casework is not seen through the lens of process—that we understand the situation of individual people, that we understand their circumstances, that we treat them with respect, and listen to them, especially, and we support them. That is absolutely my aim and determination—that caseworkers in the Department who are working now to turn around compensation schemes and claims, spend time with individuals, learn of their backgrounds and give them the respect and the service that they deserve.