Oral Answers to Questions

Debate between Stephen Timms and Ian Roome

Monday 26th January 2026 Commons Chamber

[Ian Roome (North Devon) (LD)]

T4. One of my constituents is a disabled Royal Navy veteran. Their migration to universal credit has been a nightmare, involving incorrect payments, long delays to identity verification and a lack of help with accessibility. I have received no response to their case since 13 November last year. Does the Minister agree that that falls short of what people should expect from the DWP? Will he help me to get this matter resolved?

[Sir Stephen Timms]

I am sorry to hear of the hon. Gentleman’s experience. We are in the most difficult part of the transition, as people who were previously on employment and support allowance move over to universal credit. We have introduced an enhanced support journey to try to simplify it, and I am keeping a very close eye on how it is going. If he sends me the details of that case, I will certainly look at them.

Oral Answers to Questions

Debate between Stephen Timms and Ian Roome

Monday 11th November 2024 Commons Chamber

[Ian Roome (North Devon) (LD)]

2. What assessment she has made of the adequacy of the personal independence payment application process.

[The Minister for Social Security and Disability (Sir Stephen Timms)]

The application process for personal independence payment is being kept under review. An online process is being trialled and we are looking at further potential improvements.

[Ian Roome]

One of my constituents in receipt of PIP is sight-impaired, deaf-blind registered and cannot use a phone or fill out forms. Can the Minister tell me why PIP reassessments are being scheduled for people with incurable disabilities and terminal illnesses?

[Sir Stephen Timms]

The hon. Gentleman raises a very fair point. It is, of course, important that we keep the awards under review, because sometimes they go up as well as down and we want to ensure that the support being provided is appropriate for the claimant. We also need to ensure that the process is accessible—I agree with him about that. Help can be provided to manage the assessment process. If he would like to send me more details about his constituent, I would be glad to see what we can do to help.