Oral Answers to Questions

Stephen Metcalfe Excerpts

Thursday 13th July 2023 Commons Chamber

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

2. What plans he has to reform ticketing for railway services.

[Stephen Metcalfe (South Basildon and East Thurrock) (Con)]

18. What plans he has to reform ticketing for railway services.

[Adam Afriyie (Windsor) (Con)]

19. What plans he has to reform ticketing for railway services.

--- Later in debate ---

[Huw Merriman]

There is no better place to celebrate my half century than this place, with friends and even greater colleagues.

I thank my hon. Friend—and I thank his constituent—for the work he performs at Berkhamsted and Tring stations. These stations, along with another 51 stations, will be getting pay-as-you-go by the end of the year. We know that 90% of transactions are completed outside ticket offices, and this shift tends to increase for stations that operate pay-as-you-go. He asked about ensuring that staff at ticket barriers are easily identifiable. I believe that is the case, and we will certainly make sure, as these reforms are rolled out by train operators, that it continues to be the case. The proposals from train operators are aimed at redeploying ticket office staff to parts of the station where all passengers will access them and see them.

[Stephen Metcalfe]

Will my hon. Friend confirm when my constituents will be able to access the tap-in and tap-out service from the stations in my constituency at Laindon, Basildon, East Tilbury, Pitsea and Stanford-le-Hope?

[Huw Merriman]

Yes, I can. I thank my hon. Friend for the work he has done in ensuring that part of the roll-out of the 53 includes four of his stations. I can confirm that we are on track to get those delivered by the end of the year. Across the rail network, that will take us to more than 400 stations with pay-as-you-go.