Delay Repay: Great Eastern Main Line

Debate between Stephen McPartland and Andrew Jones

Wednesday 30th January 2019 Commons Chamber

[Andrew Jones]

I am coming on to the performance of the company, so I will address that point, if I may, in a few moments.

First, let me pick up where we left off on communication, a key point raised by my hon. Friends the Members for Chelmsford (Vicky Ford) and for Braintree. I entirely agree that it is appropriate for the train operating companies to work extra hard to keep passengers informed when things go wrong, or when new services become available. I am not sure that this is a strength of our rail industry as a whole, but I have certainly raised it with the industry. I have talked to most of the TOCs over the past few weeks and have highlighted one thing above all, which is that I want to see a focus on operational excellence to deliver the most punctual network we can. I want them to focus their attention on customers and their communication with customers.

[Stephen McPartland]

I welcome the massive investment that the Government are making in our railways after many years of underinvestment. Does the Minister accept that a lot of the problems on the railways are the responsibility of Network Rail, a state-owned operator, and that local people feel that it is often unaccountable?

[Andrew Jones]

My hon. Friend makes an informed point. About 70% of the delays on our rail network are caused by works by Network Rail rather than by the train operating companies, so it is appropriate that we put the focus where the cause is.

I am not in any way trying to suggest that Greater Anglia is perfect; I am just trying to put this in context. The hon. Member for Ipswich (Sandy Martin) raised a point about the compensation scheme currently in place. Greater Anglia is one of the better rated companies in that regard. Contact and payment details can be stored in passengers’ online accounts so that they do not have to fill in their details each time they make a claim, and delay compensation claims can be made via the Greater Anglia app. The principle of keeping things simple and easy for passengers is absolutely paramount, and I agree with his underlying point on that. We have spent a bit of time talking about Delay Repay, and I want to confirm that that is an absolute priority. Colleagues have asked for my assurance that we will be putting our energy into bringing this over the line as soon as possible, and I am happy to provide that assurance. This is work in progress, and I will ensure that everyone is kept informed of the progress being made.

I want to talk bit about some of the other issues that have been raised. My hon. Friend the Member for Colchester talked about the new trains, and they are indeed coming down the line. I am particularly keen that the current performance of Greater Anglia and Network Rail should continue to improve. Their performance is starting to improve, although there was a difficult autumn period with a mixture of infrastructure faults and train faults—as well as some fatalities; a powerful point was made about the number of suicides on our lines—and that has an impact on people. Every single case is obviously an appalling personal tragedy, and that must be borne in mind in any comments that we make. It is also worth noting that the suicide rate in the UK is at a 30-year low. We have seen a fall in the suicide rate on the railways in the past year or so, but it has not been so marked as across the country as a whole.

We have a secure station scheme, which involves an accreditation run through the British Transport police. It has been running for 20 years, and it was refreshed last year to include measures to combat suicide and self-harm. I would be keen to hear from colleagues of any problem areas on the rail network, because I am keen that we should do all we can to help in this regard. That is why we have renewed the secure station scheme to include training and to focus on trying to minimise suicide and self-harm. This is an important point. It is not just about the delays, obviously; it is also about the practical nature of dealing with the intense personal tragedies involved in each case.

Oral Answers to Questions

Debate between Stephen McPartland and Andrew Jones

Thursday 11th June 2015 Commons Chamber

[Stephen Metcalfe (South Basildon and East Thurrock) (Con)]

5. What steps his Department is taking to deliver the road investment strategy.

[The Parliamentary Under-Secretary of State for Transport (Andrew Jones)]

The road investment strategy, published in December 2014, set out ambitious plans for £15.2 billion of investment in the strategic road network between 2015 and 2021. The Department created a new Government-owned company, Highways England, to focus on delivering this plan. Highways England published its delivery plan in March this year, setting out next steps for the schemes starting construction or completing by the end of March 2020.

[Stephen McPartland]

The widening of the A1M between junctions 6 and 8 will release the economic stranglehold on Hertfordshire. Will the Minister update the House on the Department’s plans to start that work?

[Andrew Jones]

I most certainly can. As part of the road investment strategy, the A1M between junctions 6 and 8—the Welwyn to Stevenage stretch—will become a smart motorway. I cannot provide an exact start date for construction, but the next step is the detailed design and planning of the scheme, plus consultation with the local community to produce the best possible scheme. That work will be taken forward by Highways England. My hon. Friend has long been a keen champion of this scheme, and I will make sure that he is kept fully informed of progress.