The Secretary of State’s Handling of Universal Credit

Stephen Kerr Excerpts

Wednesday 11th July 2018 Commons Chamber

[Stephen Kerr (Stirling) (Con)]

This is a petty and mean motion. My right hon. Friend the Secretary of State is doing a first-class job, and I have only the utmost respect for her and for what she is doing. There is no more passionate an advocate for the principle of work and the eradication of poverty than my right hon. Friend. Her team are attentive, listening and committed to the task, which is to ensure that people are always better off in work than on benefits.

We have had full service universal credit in Stirling for over a year, and I would like to share some observations and suggestions based on our experience. First, is there a way—I think there might have been a suggestion earlier that there is—in which the DWP could extend the concept of trusted partner status to organisations such as Citizens Advice? That would allow Citizens Advice volunteer advisers to have access to named DWP contacts in order to support the resolution of client queries, which would go a long way to making things simpler and resolving things quickly. The second point is on the need to secure mental health training for DWP staff dealing with the migration of legacy benefits. The legacy benefits issue has been well documented, and with more vulnerable clients coming into the system, we need to ensure that DWP staff are well supported when supporting their clients.

Thirdly, there needs to be increased decision-making discretion at local level on reassessment, and particularly on mandatory reconsideration. When clients are well known to the DWP, it is my view that the mandatory reconsideration process is redundant. More than 90% of medical assessment decisions are upheld at that stage, but three quarters are then overturned on appeal. Giving more discretion to local staff on this matter would make the system more efficient and make better use of the working knowledge that staff have of their face-to-face clients.

My fourth point relates to an anomaly in universal credit deductions. When the DWP makes a deduction from a payment, that might not be the only deduction that is coming off that payment. There might also be court deductions or deductions from the local authority. This can often take claimants below the minimum payment level and leave them without anything to live on. That is a real-life experience.

My final point relates to women’s refuges. When a woman goes into a refuge, only one benefit should stop, and the woman should continue to receive payments. In the experience of our local women’s refuge in Stirling, both payments have stopped, and that is unacceptable. That situation needs clarity.

[Heidi Allen]

Does my hon. Friend agree that those sorts of women are the platinum customers that I am talking about? They are the ones who need to be fast-tracked through the system and to have a bespoke work coach with them.

[Stephen Kerr]

Absolutely. The test of this system is how we take care of the most vulnerable people that are touched by it. That point is well accepted by my right hon. Friend the Secretary of State and her team.

Those are the five points that I wanted to make, and I would like to see some movement on them, to help to continue to roll out a fair and improved system that meets the promise of encouraging work and also protects the most vulnerable in society. I look forward to hearing the Minister’s response.