TfL (Funding and Station Staffing)

Stephen Hammond Excerpts

Wednesday 15th January 2014 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Stephen Hammond)]

It is a great pleasure to serve under your chairmanship, Mr Rosindell. Like other hon. Members, I congratulate the hon. Member for Hayes and Harlington (John McDonnell) on securing this debate on Government funding for TfL and station staffing levels. Let me begin on a consensual note, because that may not carry on through my speech. As the hon. Member for Ealing North (Stephen Pound) said, I often use the underground, and I did so this morning. I recognised, as I always do, the valuable role that the workers on the London underground play.

My hon. Friend the Member for Hornchurch and Upminster (Dame Angela Watkinson) asked whether I would tackle some of the myths and misinformation that are circulating. I hope that I will be able to reassure her—I am not sure that I will ever be able to reassure all Opposition Members—that the changes will make London underground staff more visible. They will be there to help with ticket barriers, ticket machines and platform safety in a way that has not been seen before.

[John McDonnell]

The Minister, and possibly the Mayor, might be able to convince people, but in order to convince people it is necessary to meet them. The Minister and his colleagues meet the RMT and other unions regularly. Why cannot the Mayor do so?

[Stephen Hammond]

I understand the fixation on the Mayor, because he is the leader of London. However, Mr Brown, who runs London Underground, meets the unions, and I understand that Sir Peter Hendy has done the same.

I was asked several questions, and I will try to answer some of them in the short time that I have. The hon. Member for Hayes and Harlington asked me about the response to a parliamentary question about the planned changes. The response stated that according to the equality impact assessment, the changes would be

“positive or neutral for all equality target groups”.—[Official Report, 6 January 2014; Vol. 573, c. 121W.]

That information was provided to us by TfL, which has also guaranteed that it will run an engagement exercise throughout this year with disabled and older people to ensure that they understand exactly how services will continue to be accessible.

The hon. Member for Hackney North and Stoke Newington (Ms Abbott) spoke about the great achievements of the previous Mayor, but it is important to recognise that under the current Mayor, platform staffing levels have risen by 12% and demand by 23%. The Government recognise that transport is the key to unlocking growth and jobs, and they provide the financial settlement that allows the Mayor to fulfil his responsibilities for transport and operational matters. The Government are providing more than £10 billion to TfL over the current Parliament, which includes more than £4.5 billion to support the tube upgrade. The Jubilee line upgrade has been completed. The Victoria line upgrade features new trains, tracks and signalling and a 21% increase in capacity. The Metropolitan line has a new fleet of air-conditioned trains. The Government have provided the Mayor with a guarantee that enables him to move ahead with the proposed Northern line extension to Battersea. The upgrade of the sub-surface lines, in which my hon. Friend the Member for Hornchurch and Upminster and I take a particular interest, will increase overall capacity by 33%. The spending round announcement last summer included a huge commitment of £5.8 billion in capital grant and a further £3.8 billion of borrowing power for TfL to 2021, which will be absolutely crucial to the delivery of Crossrail and the Thameslink project.

The hon. Member for Nottingham South (Lilian Greenwood) challenged the Mayor on trust. Memories are short on so many things; I remember the previous Mayor telling us in 2004 that there would be no increase in fare levels if he were re-elected, but the following January fares went up by a minimum of 4%. One must be careful when talking about trust, because that contention applies as much to Mayor Livingstone as to Mayor Johnson. The hon. Lady questioned me about fares, and the Mayor has said clearly that the extra accommodation that is needed can be found from TfL’s budget by a combination of efficiencies and increased commercial revenue. In the huge budget provided by the Government, there is scope for TfL to find the relatively small amount that the hon. Lady mentioned. The Mayor has decided, quite rightly in my opinion, to hold London fares down to RPI plus zero. I think it will be possible to find the amount required to do that, and it will be sustainable if he continues to deliver efficiencies and value for money and ensures that the money that the Government give to TfL is best spent.

Everybody has pointed out that London continues to grow. We are set to see a further 1.8 million people by the 2030s, which is enough to fill an extra tube train per week. It is quite right therefore that TfL set out its vision for the future of the tube on 21 November. The core commitment at the front of that vision is that all stations will be staffed and controlled when trains are running and there will be more staff visible on platforms and in ticket halls to help customers.

However we look at it, the way in which passengers choose to pay for their travel is changing. That is an incontrovertible fact, even though we may not like the 3% figure. Over the past five years, demand for travel has risen by 23%, but ticket office sales have fallen by 43%. At the same time, to meet customers’ expectations, station staffing needs to increase. The ticket office is not the heart of the station; it is simply a room. The staff are at the heart of a station’s operation. TfL’s vision for London will allow them to be better equipped with technology and information in the ticket halls and at the barriers, so that they can step out of the ticket office and improve customers’ journey experience.

[Jeremy Corbyn]

Will the Minister assure me that the closure of ticket offices will not be accompanied by yet more retail opportunities at tube stations?

[Stephen Hammond]

That is an operational matter for TfL. The hon. Gentleman should recognise the key points in TfL’s vision. A 24-hour tube service will run at weekends; the reliability and capacity of the tube will be further improved with new, more frequent trains; there will be enhanced signalling at stations; all tube stations will be controlled and staffed while services are operating; and staff will be more visible. TfL aims to deliver improvements and secure the best value for money.

In addition, the vision contains a commitment to the staff. My hon. Friend the Member for Hornchurch and Upminster was absolutely right; although some 950 staff work in lightly used ticket offices, the overall decrease in station staff will be less than that, because TfL proposes to create 200 new jobs in ticket halls and on stations. Furthermore, as my hon. Friend has pointed out, TfL has made a commitment to provide a job at London Underground for anyone who wants to continue working there, and the changes will be made with no compulsory redundancies.

Despite the comments about the Mayor, London Underground continues to speak to staff and involve them at various stages of the change. The transformation will create 200 new jobs on top of the significant increase in numbers of staff available in ticket halls, at barriers and on platforms to provide reassurance about safety and to give advice. Those are not the figures portrayed by the hon. Member for Hayes and Harlington. The numbers are available, and I am sure that he will want to look at them.

I am aware that RMT has announced two 48-hour strikes, and I urge the RMT and TSSA leadership to work with TfL to shape the plans. Customers want hassle-free journeys, and they expect customer service that is fit for the 21st century and beyond. With Government investment, the vision for London ensures that the tube will continue to be fit for purpose, safe, affordable and reliable, and that it will meet the expectations of passengers throughout the 21st century.