GWR and Network Performance

Debate between Stephen Doughty and Kevin Brennan

Tuesday 5th February 2019 Westminster Hall

[Stephen Doughty]

Absolutely. I concur with that point. It is a great tragedy that the service problems are turning many potential rail users on to the roads. We do not want that to happen, particularly in the south Wales corridor.

As the Library helpfully summarised for Members in the debate briefing, Great Western Railway is currently run by FirstGroup under a direct award that is due to expire in March 2019. The Department for Transport decided to exercise its option to extend the direct award until April 2020, and we understand that it plans to negotiate another direct award for two years until April 2022. It took that questionable decision despite the fact that, as the Library outlined, Great Western’s performance has seriously deteriorated of late. That is reflected in the declining levels of passenger satisfaction on its part of the network. The autumn 2018 national rail passenger survey revealed that passenger satisfaction was just 78%, and had declined from 84% when the survey was conducted three years earlier. Even more shockingly, only two thirds of GWR passengers were satisfied with the reliability of trains, and only 40% were satisfied with the way GWR handled delays.

The Great Western route is unusual in that it is hugely wide geographically. It stretches right along the historical south Wales and west country main line, famously developed by Brunel, and serves the M4 corridor and the commuter lines into the Thames valley. Crucially, it also goes down to the south-west, Devon, Somerset and Wiltshire. It is a lifeline for many communities. People rely on it for commuting between those regions and travelling to and from London.

There have been substantial problems on the network for the past few years, a variety of which have hit the headlines. The bulk relate to the delayed and altered electrification programmes, the responsibility for which lies with the DFT and Network Rail, and to the introduction of the new trains. Surprisingly, the Department extended the franchise without adequate consultation or consideration. The problems include serious delays, poor service, delays in processing compensation claims and other concerns about performance include catering issues, failures relating to reservations and the management of rail replacement services at crucial periods.

[Kevin Brennan (Cardiff West) (Lab)]

On the point about new trains, does my hon. Friend find it staggering that the trains that have been commissioned for use on the line are in some cases worse than the old 125s, which were introduced in the 1970s? People cannot even walk the entire length of the trains that have been bought, so they can be stuck at one end of the train with no catering services. Even if there is a perfectly adequate trolley on the train, it may not be able to get to them because the train is split into two units.

[Stephen Doughty]

Indeed. In fact, I had that experience myself on the last Great Western train that I took. There was hot water in only half of the train—there was no hot water in the toilets or for the catering services. The staff simply shrugged their shoulders and said, “We see this problem all the time.”

I met Hitachi yesterday to discuss some of those concerns. I have to say that it has been very frank and forthcoming about the issues it has experienced with engineering the new trains. Unfortunately, that is what happens if a new fleet is rushed into service without adequate testing and operation time, and without redundancy and additional rolling stock. Great Western’s old HST fleet was sold off to Scotland before enough of the new trains were ready and functioning. That is why many of the problems have happened.

I am disappointed that, despite the many meetings that Members from both sides of the House have had with Great Western management, a blame culture seems to have developed among GWR, Network Rail, the Department for Transport and in some cases the developer of the new rolling stock, Hitachi. As I said, Hitachi has been frank and honest about the problems it has faced and what it is doing to deal with them, but the net result for passengers is poor service. I am sorry to say that the managing director of GWR, Mark Hopwood appears out of touch in relation to some of the problems, and unwilling or unable to get a grip on the litany of failure over the past few years.

Parking (Code of Practice) Bill (First sitting)

Debate between Stephen Doughty and Kevin Brennan

Committee Debate: House of Commons
Thursday 19th July 2018 Public Bill Committees

[Stephen Doughty]

I applaud the fact that the Bill addresses that issue, and indeed I will discuss the issue of solicitors shortly.

There are other areas where the activities of such companies are a huge problem. I have had many complaints from taxi drivers in my constituency, who are regularly harassed and prosecuted when, for example, they are parked in a supermarket car park in one of the out-of-town shopping areas in my constituency, waiting to pick up an elderly constituent with their shopping.

The other area is hospital parking, and I want to single out one company for some pretty shady practices. That is ParkingEye, about which I have received multiple complaints regarding multiple hospitals from people with serious medical conditions, NHS staff and others who have been caught. I have a letter here from a constituent who was a medical student working in the oncology department at University Hospital Llandough in my constituency, who had applied for a permit. There had been some mistake with the email address so, unbeknown to her, she ended up with huge fines from that company and no recourse. My team and I have engaged on behalf of many constituents to try and get their fines overturned, but sometimes, as my hon. Friend the Member for Cardiff West said, the companies do not even respond. We cannot get through to them. It is not possible to get a straight answer from them. I very much hope that the code of practice will address those issues.

[Kevin Brennan]

On ParkingEye and hospital parking, at St David’s Hospital in my constituency, where parking is free, patients are nevertheless required to fill in the vehicle registration number on a computer screen in reception, and even when assisted by the receptionist they have received parking notices because the system is not working properly. There have been dozens and dozens of cases like that in my constituency casework.

[Stephen Doughty]

Indeed. Among others, I have details with me of the case of a constituent who had travelled to St David’s Hospital in my hon. Friend’s constituency, as many of my constituents do, and been caught up in exactly that situation.

I mentioned that I wanted to talk about solicitors’ firms. It is very clear to me that there is collusion between parking companies and solicitors’ firms—so-called roboclaims companies. They are often set up adjacently and involve the same directors and personnel. Incidentally, the same personnel get involved in the so-called appeals bodies. I hope the Minister looks closely at that. What discussions has he had with the Ministry of Justice and the Solicitors Regulation Authority?

--- Later in debate ---

[Stephen Doughty]

The Minister is being very generous with his time. I have one specific question about paragraph 4 of the draft code of practice summary, which covers clear signage and surface markings. We have talked about clear signage, but surface markings are also important. For example, at the entrance to blocks of flats in Cardiff there is often a barrier. However, around Cardiff City’s football stadium—they are in the premier league this season; many people will be coming to watch—it is not often clear where the public road ends and private land begins. Football fans are often caught out, suddenly finding themselves on private land on the boundary between my constituency and that of my hon. Friend the Member for Cardiff West.

[Kevin Brennan]

It is in my constituency.

[Stephen Doughty]

The stadium is in my hon. Friend’s constituency; the road where many people park is not. People often get caught out without realising that they are on private land, because no clear boundary is indicated between the public highway and the private land. Will the Minister look at that issue?

Channel 4 Relocation

Debate between Stephen Doughty and Kevin Brennan

Thursday 10th May 2018 Westminster Hall

[Kevin Brennan (Cardiff West) (Lab)]

I congratulate the hon. Member for Glasgow South (Stewart Malcolm McDonald) on securing this interesting debate. The message that we should all take away is that we have great cities and towns around the United Kingdom that are all ready to bid for the wonderful opportunity of the relocation of Channel 4’s headquarters and the creative hubs.

The hon. Gentleman reminded us of the connection between the city of Glasgow and Nelson Mandela and, by coincidence, I was in Cardiff on 16 June 1998 when Nelson Mandela received the freedom of the city. The hon. Gentleman also made a strong case for the city of Glasgow, and it was heartening to hear such a full endorsement from the SNP of a pitch process entitled “4 All the UK”. That can only be a welcome development. On a serious note, he rightly highlighted the merits of his city and its wonderful creative sector.

My hon. Friend the Member for Birmingham, Northfield (Richard Burden) described Birmingham as both the least and the most disruptive choice for Channel 4 in an imaginative and creative use of language, and made an extremely strong case for his city.

My hon. Friend the Member for Liverpool, Riverside (Mrs Ellman) made her pitch for the wonderful city of Liverpool. She described it as the most filmed city outside London, which is a statistic I was not aware of. She did not mention the marvellous Liverpool Everyman Theatre, where my brother, Patrick Brennan, is starring as Iago in “Othello” and as Ben Rumson in “Paint Your Wagon” as part of the Liverpool Everyman rep revival, which has gone so well and had marvellous reviews. Tickets are available from all the usual locations. It is a wonderful city with a marvellous cultural heritage. In promoting it, she did not even emphasise the Beatles that much, which shows that there is an extremely broad and wonderful cultural offer in the city of Liverpool, which is another worthy candidate for Channel 4’s relocation.

My hon. Friend the Member for Barnsley Central (Dan Jarvis) is the newly elected Mayor of the Sheffield city region, so may I take the first opportunity to congratulate him publicly on that achievement? He described our debate as a beauty contest. We are all relieved that he did not describe it as an episode of “Naked Attraction”, which I understand is one of the late-night offers on Channel 4—not that I have ever seen it myself. The clarity of his pitch explains why he was so successful in his recent campaign. For a man famous for his gallantry, he was surprisingly easily ambushed by my right hon. Friend the Member for Leeds Central (Hilary Benn), but he made an excellent pitch on Sheffield’s behalf.

My neighbour, my hon. Friend the Member for Cardiff South and Penarth (Stephen Doughty), rightly pointed out that as someone speaking from the Front Bench, I have to maintain a degree of neutrality in relation to the proposed bids. I have to say, however, that he made an extraordinarily powerful, persuasive, compelling, erudite and eloquent case for the capital of Wales as the ideal home for Channel 4’s headquarters. I will say no more than that, in case I get into a lot of trouble with my hon. Friends.

[Stephen Doughty]

I thank my hon. Friend for his kind comments. There is another benefit for Channel 4 in that it could have two diversely performing MPs. He performs with MP4 and has a TV career, and I performed with my a capella group, House of Chords, at Pride Cymru last year. Channel 4 would have performers in its MPs as well.

[Kevin Brennan]

I am not one to blow my own trumpet, so I will not comment further on that, and I do not want to endanger my relationship with my hon. Friends by saying anything further about Cardiff’s bid.

May I take this opportunity to wish my hon. Friend the Member for Batley and Spen (Tracy Brabin) a happy birthday? She was seen celebrating last night, and she is looking remarkably fresh today. I will say no more. She eloquently made an important point about the need to ensure that our creative industries serve our towns as well as our cities. She also pointed out that our creative industries often rely on locations out of cities in the countryside—our heritage locations—which hon. Members have celebrated here and in other debates on tourism and the creative industries. We should remember how important that is to channels such as Channel 4. In particular, I praise her efforts last year, and the efforts of the commission she worked on, to open up opportunities for working-class children in the creative industries. I strongly commend her for that, and she made a very good speech today.

I am sorry to admit that I have known my hon. Friend the Member for Keighley (John Grogan) for more than 35 years, which is a long time. He made a strong case for the Leeds city region. He rightly pointed out that we have reached a consensus about Channel 4 being in the public sector that is to be welcomed above all. For many years, the uncertainty about its status and the threat of privatisation undermined the sort of process that we are talking about, which gives clarity to Channel 4’s future in its role as a public service broadcaster. He said that we have two great public service broadcasters, but we actually have more than that. As well as the BBC, we have ITV, Channel 5, S4C—the Welsh fourth channel—and STV, which remains an independent channel in the ITV family, as was mentioned.

My hon. Friend the Member for Glasgow North East (Mr Sweeney) rightly pointed out Glasgow’s history, the origin of television and the great John Logie Baird’s contribution. He described the commission of “Mrs Brown’s Boys” as a cultural risk. I had not thought that it was that much of a risk, but it is a fine programme. He pointed out that the lack of studios at Horseferry Road should be about spreading capacity across the country.

My hon. Friend the Member for York Central (Rachael Maskell) mentioned a third Yorkshire city—York itself. She described a brownfield site near York station and its excellent connectivity, and made a powerful case.

The hon. Member for Glasgow Central (Alison Thewliss) listed all the production companies—

Parking (Code of Practice) Bill

Debate between Stephen Doughty and Kevin Brennan

2nd reading: House of Commons
Friday 2nd February 2018 Commons Chamber

[Stephen Doughty (Cardiff South and Penarth) (Lab/Co-op)]

I rise to support this Bill wholeheartedly, because it deals with an issue that hugely affects my constituency. I have come across examples of all the problems that the right hon. Member for East Yorkshire (Sir Greg Knight) has mentioned. It is a particular challenge in my area of Cardiff—I know that it is also a problem in the constituency of my hon. Friend the Member for Cardiff West (Kevin Brennan)—because of the density of accommodation in the Cardiff bay area. In Butetown and Grangetown, we have a lot of high-rise apartment blocks; I think there are about 15,000 such units in the bay area. With that come pressures on parking and lots of private parking facilities.

Everybody agrees that we want to prevent people from misusing other people’s parking spaces. People who come to enjoy the Wales Millennium Centre or other entertainments in Cardiff bay need to be able to use the public parking lots in the area, so that they do not block up residential areas. On the other hand, when rogue parking companies are doing all the things that the right hon. Gentleman has set out, it is clear that there is a fundamental problem that we need to address.

I will remark briefly on a couple of issues; I am keen for us to get on to the third private Member’s Bill, which concerns the taxi trade. I want to point out several companies with which I have had particular problems, and against which I have had to advocate on behalf of constituents: Link Parking, New Generation Parking, UK Parking Control and ParkingEye. I also want to highlight the firms of solicitors that work with those companies. We might refer to such firms as “roboclaims” firms, and they often have a close and cosy relationship with the parking companies.

[Kevin Brennan]

I referred to New Generation Parking in my earlier intervention. Has my hon. Friend had better success than I have at getting the firm to respond to correspondence?

[Stephen Doughty]

I have experienced on many occasions exactly the frustration that my hon. Friend describes. My constituents and I have tried to contact the company by phone, in writing and via email. We have succeeded in getting several cases overturned, but it is absurd that someone should have to go to their Member of Parliament to overturn a parking ticket that has been issued in very unreasonable circumstances. Our constituents should be able to resolve such things easily with the companies concerned, rather than getting into the chain of events that many people find themselves in.

In some cases, information has been wrongly obtained from the DVLA and documents have been sent to the wrong address or to an old address. People are then served with a series of demands, solicitors’ letters and bailiffs’ letters. I regret to say that many of my constituents have ended up with county court judgments, which do huge damage to their credit rating and their ability to get mortgages. Some people have even ended up on “Can’t Pay? We’ll take it away!” over a tiny parking fine, which may even have been for parking in their own parking space. That simply cannot be right.

Gladstones Solicitors of Knutsford is involved in many such cases—to be clear, I am talking about the firm in Knutsford; there are other firms of solicitors that use the same name—as is BW Legal. I have been involved in a lengthy case concerning a constituent. This week, I raised concerns about such firms with the Solicitors Regulation Authority, and I am hopeful that it will take a close look at the matter and consider whether the firms are complying with the regulatory environment for solicitors, and with best practice.

[Kevin Brennan]

Does my hon. Friend acknowledge that public authorities have a responsibility not to engage private parking companies that act irresponsibly? In my constituency, I have had dozens of complaints about ParkingEye, which is engaged by a local hospital —very unusually for Wales—to undertake their paid car parking.

[Stephen Doughty]

I completely agree; I have had problems with ParkingEye too. This is not just about public authorities, but freeholders of large blocks of apartments, lettings companies, and those doing short lets—all the people who are involved in letting out, for long or short periods, properties with parking spaces attached. They must make sure that they do not do so, for example, one day before a change of parking arrangements and they must also make sure that a person who changes their car can easily get a new permit and not run the risk of getting a massive fine while they are waiting for their new car to be registered. The process for motorists should be simple and straightforward.

I want to deal with one more area, because it relates to the next Bill that will be debated today. I have seen harassment of taxi drivers in my constituency, for example, when they operate around some major retail areas and are waiting to pick up elderly or vulnerable customers, who want to get back home with their shopping from places such as Asda in Cardiff bay. The drivers suddenly find themselves caught with massive fines for driving in and out of a car park—this has happened on a number of occasions—to pick up people doing their shopping. Sometimes they have been harassed by staff who are employed by these companies. A number of drivers have come to me with video evidence of harassment from staff involved with these rogue parking companies.

Fundamentally, this comes down to common sense, justice and reasonableness. When things end up in court, it is an absurd situation. Roboclaims companies, which are making a massive mint off this industry, can issue a summons for just £30, and yet a defendant can sometimes have to pay as much as eight times that to defend the case, as well as having to deal with the time, emotion and everything that comes with that process.

I wholeheartedly support the Bill proposed by the right hon. Member for East Yorkshire and very much hope it gets Royal Assent. We need to crack down on these rogue companies. They are an absolute disgrace to this country. Ordinary motorists and ordinary residents should not have to put up with it, and I wholeheartedly support the Bill.