Universal Credit (Wales)

Debate between Stephen Doughty and Jonathan Edwards

Tuesday 5th February 2013 Westminster Hall

[Stephen Doughty]

My hon. Friend also makes a strong point. What assessment has the Minister made of the problem? I quote to him evidence submitted by Community Housing Cymru to the Work and Pensions Committee last year, which said:

“The presumption of a predominantly online self-service process is concerning since it is our experience is that a large percentage of people lack not only the knowledge and accessibility to make on-line claims but also the confidence…We know that a large percentage of social housing tenants do not have access to the internet at home, for example, in 2010 Tai Calon, a housing association based in Blaenau Gwent found that 42% of their tenants have access to the internet.”

That is shockingly low. The evidence continues:

“Blaenau Gwent remains the most digitally excluded area in Wales”

which I know from conversations with my hon. Friend the Member for Blaenau Gwent (Nick Smith). Finally, the evidence states that there is

“a lack of clarity in Wales as to where independent advice can be sought on Universal Credit. Citizens Advice Bureaux are already inundated and welfare benefit enquiries have now overtaken debt enquiries in number.”

The concerns are serious.

Thirdly, in the spirit of openness, I announced on Twitter that I would be holding this debate and asked constituents to come forward with concerns. One such concern, which was shared by many others, is that there will be particular risks for women as relationships in the home may be affected by changes to payments and to who will have control of the money, especially given that child benefit was always paid to the mother in the past and provided some security. Will the Minister reassure my constituents and others who have raised such concerns?

Finally, I turn to the real concerns of organisations working with vulnerable clients, particularly those in the housing sector in Wales. Last week, I met representatives of Cadwyn, a housing association with significant numbers of homes and tenants in the Grangetown and Butetown areas of my constituency, and they are deeply worried about what they see as a perfect storm with the coming together of the bedroom tax, the benefit cap—by which only London is affected more than Cardiff—and universal credit. They showed me some extremely worrying figures about rent payment, the risk of arrears, high-risk customers and the challenges that the proposal will create for them and other registered social landlords across Wales. What forecasts has the Department for Work and Pensions made of the financial challenges that registered social landlords may face as a result of increasing rent arrears?

[Jonathan Edwards (Carmarthen East and Dinefwr) (PC)]

The hon. Gentleman has made some strong and valid points. I know that what I am about to refer to took place before his time in this place, but does he agree that it was a serious political miscalculation of the Labour party to abstain on Second Reading of the Welfare Reform Act 2012 that led to the changes being implemented?

[Stephen Doughty]

As the hon. Gentleman says, it was before my time in this place, so I will refrain from commenting and make some progress.

I am happy to report that Cadwyn is taking proactive measures to help its tenants adapt to the swathe of changes, including help with jam jar accounts, visits in person to vulnerable tenants and organising property swapping mechanisms on Facebook. Those are the types of methods to which it is resorting. There is, however, a limit to what it can do to mitigate the impact of all the changes coming together, particularly with the hard core of tenants who will prove difficult to access, reach and support and who will find it difficult fundamentally to adapt to universal credit and other changes. On the bedroom tax, there are simply not the properties to move into.

If that is not enough, let us take the perspective of Cardiff, the largest local authority in Wales. I know that its concerns are shared by many neighbouring local authorities, including Vale of Glamorgan, which is also in my constituency. Last week, I spoke to officials at Cardiff council last week who said:

“With regard to Universal Credit, this is expected to start in Cardiff from February 2014 but there is still considerable uncertainty about when this will be fully implemented. This will affect 140 jobs in Cardiff.”

They face concerns such as a

“lack of clarity about how face to face services will be delivered. Cardiff currently sees 1000 customers a week about housing benefit face to face. The insistence on digital by default fails to recognise how many low income households cannot afford broadband and how much help is needed by vulnerable tenants to claim benefits. Payment direct to tenants in social housing…is likely to result in arrears, evictions and homelessness. Indications from the pilots are that tenants are falling into arrears.”

I have already mentioned that evidence. The concerns continue:

“There is still no clarity about the circumstances in which payments will be made to the landlord.”