(6 years ago)
Commons ChamberMy hon. Friend makes a great point. They have also been unable to welcome the extra 3.4 million people in work, a reduction of youth unemployment by 50%, and the record numbers of women into work and of BME—black and minority ethnic—people into work. I do not know what they would welcome.
The reason why we have these concerns is because of cases like this: a constituent of mine—a single mother of a terminally ill child aged 2—had her application for income support lost by the DWP, was then forced to claim UC, and while that was being considered all her benefits were stopped and she was forced to live on her son’s DLA and her carer’s allowance for her terminally ill son. Does the Secretary of State think that sort of case is acceptable and why is she pushing ahead given that cases like this have arisen?
We have always said that we will deal with such cases. When fully rolled out, we will have up to about 8 million people here and we get it right most of the time for most of the people, but should something go wrong—and obviously something has gone wrong there—people come to their MP, which is only right, and then they bring the case to me and the Department and we get it right. But no system in the world is 100% right for 100% of people, and I apologise when it goes wrong, and then we will fight to get it right.
(6 years, 5 months ago)
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My hon. Friend has made a very good point. Satisfaction levels have risen and the number of people receiving this benefit has risen, as has the number of people receiving the highest amount—not that anyone would know that from what we are hearing from Opposition Members.
Perhaps the Secretary of State can also explain why brave service personnel suffering from chronic conditions, including PTSD, are being denied access to their PIP entitlements. I have been contacted by a litany of constituents in recent weeks and others supported by the Welsh Veterans Partnership, including my constituent Justin Smith, whose medical discharge documents have been refused by the DWP, while others have been unable to get through on phone lines or are being refused home visits, against DWP guidance. Can the Secretary of State explain what is going on in her Department?