Asked by: Stella Creasy (Labour (Co-op) - Walthamstow)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, with reference to the Border Target Operating Model, if he will establish a (a) complaints and (b) appeals process for importers who feel they have been charged a higher sum under the Common User Charge than they are liable for.
Answered by Mark Spencer - Minister of State (Department for Environment, Food and Rural Affairs)
Businesses who must pay the Common User Charge will be guided by appropriate advice and support.
Shared Services Connected Ltd. (SSCL) will issue invoices on behalf of Defra. As part of their service, SSCL will be the first point of contact for any invoice related queries, including where a customer has a query about the amount they have been charged. SSCL also have an established complaints procedure. SSCL’s contact details will be provided on the invoices. Where required, SSCL can escalate queries, issues and complaints to a dedicated team within Defra for further consideration, investigation and resolution.
In addition, where a customer is not satisfied with any aspect of the service, they can follow Defra’s standard complaints procedure, as detailed in the CUC terms and conditions.
Asked by: Stella Creasy (Labour (Co-op) - Walthamstow)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, pursuant to the Answer of 12 March 2024 to Question 13303 on Import Controls: Disease Control, when he will publish an economic impact assessment of the legislative measures required to introduce the Border Target Operating Model.
Answered by Mark Spencer - Minister of State (Department for Environment, Food and Rural Affairs)
Analysis has been and will continue to be produced for statutory instruments in accordance with the Better Regulation Framework.
An Impact Assessment was produced for The Official Controls (Miscellaneous Amendments) Regulations 2024 and was published on 22 April on legislation.gov.uk.
Asked by: Stella Creasy (Labour (Co-op) - Walthamstow)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, how many staff will be assigned to (a) monitor and enforce the restrictions introduced under the Border Target Operating Model (BTOM) and (b) carry out the administration of the BTOM, expressed as (i) full-time equivalent numbers and (ii) headcount.
Answered by Mark Spencer - Minister of State (Department for Environment, Food and Rural Affairs)
Monitoring and enforcing the border controls introduced under the BTOM is undertaken collaboratively on a site by site basis at each point of entry between Defra, Port Health Authorities (part of local authorities), the Animal and Plant Health Agency, Border Force and HMRC, and the Port Operators.
The department considers that this information is operationally - and in the case of Port Operators commercially - sensitive and should be withheld.