Business of the House

Sojan Joseph Excerpts

Thursday 26th March 2026 Commons Chamber

[Mr Speaker]

May I say to the two Members who came in late, please do not stand to ask a question as I do not want to embarrass you both?

[Sojan Joseph (Ashford) (Lab)]

On Friday, I met my constituent Andrew Mackay, whose wife, Katy, passed away at the end of September. Like Andrew, Katy was a retired civil servant, having worked for Border Force for over 40 years. Nearly six months later, Andrew is still not receiving his widower’s pension. Despite his repeated calls for updates, his only contact from Capita, which administers the civil service pension scheme, has been confirmation that it has received the necessary documents. After more than 80 years of combined public service by him and his late wife, Andrew feels badly let down. I have previously written to Capita and, following my meeting with Andrew, I wrote to the Minister, but could the Leader of the House find time for a debate on Capita and what can be done to hold it to account?

[Sir Alan Campbell]

I know that this issue has created immense feeling among hon. Members across the House, and concerns about Capita have been raised by many hon. Members during business questions and at other opportunities. The delays are simply unacceptable and they must be resolved as a matter of urgency. I note that Capita representatives are currently appearing before the Public Accounts Committee to discuss the matter, so I hope that not only can some light be shed on what is happening but that progress can be made. If my hon. Friend gives me the details of the specific case he raises, I will ensure it is raised directly with Ministers.