Social Housing (Regulation) Bill [Lords]

Siobhain McDonagh Excerpts

2nd reading
Monday 7th November 2022 Commons Chamber

[Siobhain McDonagh (Mitcham and Morden) (Lab)]

It is an honour to follow my hon. Friend the Member for Salford and Eccles (Rebecca Long Bailey).

I should say at the outset that I welcome this Bill—but my goodness, it is long overdue. As always, context is key. Here we are reinventing the wheel after the coalition Government battered our social housing system from pillar to post. They abolished the Audit Commission and the housing inspectorate in the bonfire of the quangos and slashed the social housing budget by 50% overnight. The idea that the former right hon. Member for Tatton has been seen in Downing Street fills me with fear.

But reinvent the wheel we must. I have said many times in this House that my inbox is filled with social housing and disrepair cases, but now it is bursting. There is even a weekly meeting of my office staff and Clarion Housing Association to monitor disrepair cases one by one. I sometimes feel as if I work for Clarion Housing Association.

The spark was the appalling disrepair of the Eastfields estate in Mitcham, which made national news last year thanks to the tireless campaigning of my constituent Kwajo Tweneboa. He lived in a property overtaken by mice, cockroaches, damp and mould. Tragically, his father passed away of cancer while still in that house. Kwajo says that he asked for help before he died, but nobody listened.

Before focusing on the measures in the Bill, it is important to put them in context. Let us take the example of a tenant living in a home in disrepair, with a leak in the roof. The tenant starts by raising a case of disrepair with their landlord. They take a day off work to wait for a knock on the door that does not come. Frustrated, they follow up with a call centre, but no one there knows their name, their case or their home. Meanwhile, their roof continues to leak. They enter a multi-stage written complaints process in which they are careful not to mention the threat of legal action, which would shut their case down immediately. Throughout each stage, the roof continues to leak.

Still no joy? The tenant could turn to the ombudsman, but it will look at the process, not the disrepair. The next obstacle block is the need for a signed form from a designated person such as an MP or a councillor, or an eight-week wait if such a form is not secured. More hurdles, more bureaucracy, more leaking from the roof. Eight weeks on, the ombudsman is not looking at whether the leak has been fixed, but at whether the process has been correctly followed. Can the Under-Secretary of State for Levelling Up, Housing and Communities, the hon. Member for Bishop Auckland (Dehenna Davison) honestly say that she would have the patience to follow that process if she had water dripping through her ceiling electrics? I certainly cannot.

The tenant instead takes their complaint to the housing regulator. As it stands, however, the regulator states that it

“can only take action against a landlord when it has made significant, systemic failure that breaches the standards we have set”

and that

“Although our role is not to resolve individual disputes between tenants and landlords we signpost tenants, or their representatives, who have individual complaints, to the Housing Ombudsman Service.”

That is the same ombudsman that is checking whether the process has been followed.

Can the Minister imagine how frustrated tenants must be by this point, and how bad the leak has become? The whole process requires the patience of a saint, the tenacity of a five-star general, an endless amount of mobile phone data, a laptop to email, and a postgraduate degree in bureaucracy. I wholeheartedly welcome the Bill because a strengthened regulator could not be more urgently needed.

Will the Minister commit to allocating sufficient new resources to the regulator to allow it to perform its inspection role effectively as a result of the Bill? Can she give any more details on how the new inspections regime will be delivered and funded? Let us be under no illusion: the measures in the Bill do not build a single new socially rented home. We now have 1.15 million households on social housing waiting lists across the country, but just 6,566 new social homes were built last year—one of the lowest numbers on record—and at that rate, it will take 175 years to give everyone on the waiting list a socially rented home.

I welcome the Bill, which I will follow closely as it passes through the House. I hope we pass it quickly, because the roof is still leaking.