Personal Independence Payment Applications

Simon Hoare Excerpts

Wednesday 17th June 2015 Westminster Hall

[Kate Green (Stretford and Urmston) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Davies. I congratulate the hon. Member for Beverley and Holderness (Graham Stuart) on securing this important debate. I am pleased to congratulate the Minister, too, and welcome him to his new position.

As we have heard, this debate is important for many of our constituents who have applied for PIP and experienced long delays, anxiety and hardship. We heard about the recent case of Ms C and Mr W, where it was found that the delays were unlawful. It is regrettable that we have not yet had any expression of apology from the Government for those delays. I hope that the Minister will take this opportunity to offer that apology.

Many MPs know of cases in our constituencies where assessments and decisions have taken a long time. In my constituency, in at least one case the waiting time, end to end, was more than a year and the Department had to pay compensation. This afternoon we have all welcomed the improvements in the time taken for assessment and processing since the benefit was first introduced, including welcome improvements to speed up assessment for special terminal illness cases including cancer. We have also welcomed today’s figures from the Department that show further improvements; it is now 15 weeks, end to end, for new claims, and 11 weeks for reassessments. However, we must recognise that these have been achieved because of a significant increase in the number of healthcare professionals and fewer face-to-face assessments than had been envisaged. In fact, this represents a significant policy change by the Department. An early criticism of DLA by the coalition Government was that it lacked face-to-face assessments; those were to be one of the marks of a new approach under PIP.

We are pleased to see the improvements. However, as hon. Members have noted, Ministers now face a significant new challenge in embarking on the mass migration of the 1.5 million DLA cases to PIP, which is due to commence in October. The independent reviewer, Paul Gray, has said that this is the most challenging phase of the roll-out of the benefit. It is not just challenging for the Department and the assessment companies; it is causing uncertainty and anxiety among many DLA recipients. It is also causing uncertainty in respect of the public purse. The Office for Budget Responsibility, which has already revised spending forecasts upwards by £1 billion per annum between 2014 and 2015, said in the welfare trends report last week that structural changes to welfare benefits, such as migration from DLA to the new benefit, PIP, mean that any spending forecasts made are

“subject to even greater uncertainty”.

It is important, as we have heard, that this mass migration is not botched or rushed. That is the lesson from the earlier phases of the roll-out of this benefit, and from the roll-out of other benefits with intrinsic assessment processes, particularly the work capability assessment.

The Minister said on 15 June, in a written answer to my question 1541, that roll-out will be “commensurate with capacity” and

“on a post code basis”.

That still causes a great deal of anxiety to claimants: they are not sure where they fit in that postcode lottery. It is not clear what it means for the overall profile of public spending on the benefit, and it is unclear when the end date of the migration will be. Will the Minister assure us that there will be sufficient capacity, both in the Department and among the independent assessors, and say what extra cost is being incurred to ensure that that capacity is sufficient? During the migration, how many face-to-face assessments does the Minister expect there to be, or what proportion of assessments would be done face to face? How many home visits will there be? What use is the Department making of the opportunity to share information with other assessment processes, as Paul Gray suggested?

The hon. Member for The Cotswolds (Geoffrey Clifton-Brown) rightly highlighted appeals. It has been assumed that 40%—a very high level—will go to appeal. I hope the Minister assures us that not just the Department, but the Courts and Tribunals Service, can handle the appeals that are expected. Can he say how many people are expected to lose benefit or receive a lower payment than under the disability living allowance? We know from Motability that 40% have already lost the higher-rate mobility award and therefore their Motability vehicles. It would be interesting to hear what further forecast the Minister makes.

Most worrying, as my hon. Friend the Member for Oldham East and Saddleworth (Debbie Abrahams) said, is the backdrop of £12 billion of welfare cuts—“Newsnight” suggested yesterday that it could be as much as £15 billion—and what they might mean for the roll-out of the personal independence payment. In the House of Lords on 10 June, Baroness Campbell of Surbiton pointed out that the Prime Minister said during the general election campaign that PIP would be enhanced and protected. In response, Lord Freud only confirmed that disabled people would be “supported”, which is not quite the same thing. As has been pointed out, in response to a question from my right hon. Friend the Member for East Ham (Stephen Timms) on 3 June in the House of Commons, the Prime Minister failed to rule out cuts to disability benefits. Indeed, he claimed that the Government had increased the benefits paid to disabled people by introducing PIP, which he said was more generous to the most disabled. That is a startling statement, given that there has been no change in the top rate of payments as regards PIP and DLA, that 40% have already lost the higher-rate mobility award and that the Government introduced the benefit with the intention of making a 20% budget cut.

[Simon Hoare (North Dorset) (Con)]

A little patience might be useful, might it not? We have heard in this debate about the very vulnerable people who rely on this payment. Rather than shroud-waving and trying to second-guess the Chancellor and what might be announced on 8 July, might it not be better not to further worry people who might already be worried?

[Kate Green]

What would give disabled people the most reassurance is if the Minister categorically said this afternoon that PIP will not be subject to the proposed £12 billion of cuts. Perhaps he will take that opportunity.

Finally, will the Minister say what progress has been made with the independent reviewer’s recommendations? Paul Gray highlighted a disjointed claimant journey, a lack of trust in the process and a lack of transparency. He also highlighted the nonsense of so-called interventions, which mean starting a new assessment process pretty much as soon as the last one has been decided. He proposed a series of actions to address some of those concerns. We have also heard about ongoing operational problems with venues, inaccessibility, long journeys and difficulties in rural areas. Sheffield citizens advice bureau in particular has highlighted problems in that regard. Inappropriate expertise or behaviour from assessors was mentioned in a recent report from Inclusion Scotland. As one Member said this afternoon, there have been delays when circumstances have changed in the middle of a claim. I am grateful for the chance to ask the Minister questions. This issue is the major challenge facing the Department when it comes to disability benefits, and the history is not entirely encouraging. We need to know that lessons are being learned, and we look forward to his response.