Royal Mail: Universal Service Obligation Debate

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Department: Department for Business and Trade

Royal Mail: Universal Service Obligation

Simon Hoare Excerpts
Wednesday 11th March 2026

(1 day, 9 hours ago)

Commons Chamber
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Blair McDougall Portrait Blair McDougall
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My hon. Friend voices her frustration—which is shared across the House—about the disconnect between what she is hearing from local sorting offices and the stated company policy. As I say, I will raise the prioritisation of parcels with Ofcom later. On the wider issue of working conditions for posties, the Secretary of State has brought together the owners and the company to stress the importance of progressing those issues and getting to a situation in which quality of service improves and the workforce feel properly rewarded and respected.

Simon Hoare Portrait Simon Hoare (North Dorset) (Con)
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The postal delivery landscape is a fast-moving one, as the Minister will recognise. That is evidenced by the fact that Denmark very recently ended its postal service entirely—everybody now has to use a private courier. What weight does he put on the words of Royal Mail when it says that it recognises the problems and is working hard—does he take that in good faith? A critique from Royal Mail, which clearly recognises that there are problems, is that Ofcom’s slow responses to Royal Mail suggestions are disjointed from a fast-moving landscape in a very competitive sphere. When he meets Ofcom this afternoon, will he urge it to respond speedily and progress issues as they manifest themselves?

Blair McDougall Portrait Blair McDougall
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I thank the hon. Gentleman for that helpful and practical suggestion. I will certainly add it to the agenda for the meeting, and report back to him on the outcomes of those discussions.