Railway Stations

Simon Hart Excerpts

Tuesday 17th April 2012 Westminster Hall

[Stephen McPartland]

My hon. Friend makes an excellent point. I am the founder of the Knebworth and Stevenage rail user group, which I set up some years ago when I commuted to London for my previous job. Installation of the gate line at Stevenage made a massive difference to station security. First Capital Connect employs people to work with British Transport police, such as police community support officers, and contributes to some of the cost so that we have designated officers on our line. The number of incidents has shown that crime on the line has been reduced as that revenue has been secured. Often, it is people who have travelled without tickets who engage in minor crime. I agree with my hon. Friend.

We have given the Minister an easy ride so far. I have spoken about the great things being done at stations that are collectively improving passengers’ experience at stations in my constituency. However, the changes are incremental, and highlight the fact that the current system does not work. Network Rail effectively owns and manages station improvements, so in reality the money goes towards the big iconic category A projects, such as King’s Cross, when local stations also need investment. There is much more to do at my local stations, but major works are constrained by the relationship between Network Rail and the train operating companies.

[Simon Hart (Carmarthen West and South Pembrokeshire) (Con)]

In my constituency in Wales, the platforms at Tenby and Whitland stations are the responsibility of one organisation, the track is the responsibility of another, the trains are the responsibility of yet another, and the car park is often the responsibility of the local authority. How can we achieve the desired solution when so many different people can duck their responsibility?

[Stephen McPartland]

My hon. Friend pre-empts two questions that I intend to ask the Minister at the end of my speech. They are excellent questions, which I hope the Minister will take on board. It is incumbent on all of us here to ensure that we move forward with the proposals coming down the line. The problem is that Network Rail is responsible for 2,500 stations throughout the country, and invests a huge amount of money in stations with low customer satisfaction and high footfall. Money will go to King’s Cross, where there are 25 million passenger movements a year, Leeds, where there are 21 million passenger movements a year, and other northern regional stations.

I welcome the Government’s Command Paper, “Reforming our Railways”, which was released last month, and is a huge step forward. The Minister of State for Transport welcomed the success of the national station improvement programme that was launched by the previous Government. The chairman of the Association of Train Operating Companies has said that it is a great example of what the industry can achieve by working together, and has exceeded the original objective. I understand that that was to improve 150 stations, but that 250 have been improved because the train operating companies used more money efficiently and locally.

We must go further and faster, and not waste the opportunity of the new, longer franchises that we are about to give to train operating companies. We must change the landlord and tenant relationship for stations by moving towards fully repairing leases, and making the train companies responsible for the whole station and its upkeep, not just certain parts of it as under current leases. That is what passengers and the train operating companies want. They want the train operating companies to have the ability to get on with the job.

I have two questions for the Minister. First, will he consider introducing fully self-repairing leases in franchises for category C stations and below, thus allowing Network Rail to retain responsibility for bigger projects, and train operating companies to retain responsibility for smaller stations that are, as in my constituency, important regional hubs? That would provide train operating companies with a visual demonstration of their brand.

Secondly, the Command Paper welcomes devolving decisions to local level, but that is to large bodies such as councils and local enterprise partnerships, which many passengers believe are out of touch and irrelevant to their journey needs. I want to give train companies the funding, power and responsibility to improve our stations, and I want them to be directly accountable to local people. In a written question, I asked

“what arrangements are in place for the removal of rail franchises where rail passengers are dissatisfied with the service provided by their local rail operators”.—[Official Report, 13 December 2010; Vol. 520, c. 517W.]

and the basic premise of the response was that no such obligation exists for passenger satisfaction. I urge the Minister to consider creating that obligation as part of any new franchise arrangements.