Oral Answers to Questions

Debate between Sharon Hodgson and Jenny Willott

Thursday 1st May 2014 Commons Chamber

[Jenny Willott]

The Government are in the process of appointing a business champion for older workers, and an announcement will be made in the next couple of months. That person will have a responsibility to ensure that older workers—in particular women, as the proposal came out of the recommendations of the Women’s Business Council—are taken more seriously by employers and have their skills and experience recognised. This may well be an issue that the champion would like to take up.

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

The Minister mentioned the older workers business champion, but that was promised over a year ago following a recommendation from the Women’s Business Council. Why have we had to wait for more than a year? The Minister said that the Government are looking at appointing such a champion, but is the year’s delay a result of older women not being a priority?

[Jenny Willott]

The Women’s Business Council made a wide range of important recommendations on how women interact in the economy from school age to leaving the work force, and the Government have been working carefully to ensure that we implement as many of them as possible. That element is now in track. The older workers business champion will be appointed shortly, and I hope that we will then see the next part of the process taken forward.

Oral Answers to Questions

Debate between Sharon Hodgson and Jenny Willott

Thursday 30th January 2014 Commons Chamber

[Mrs Hodgson]

I am very grateful to you, Mr Speaker. Since the last election, the cost of nursery places has risen five times faster than pay, and there are 35,000 fewer child care places. Given that so many women are forced out of work because of unaffordable child care, will the Minister back our plans to provide 25 hours of child care for all three and four-year-olds of working parents?

[Jenny Willott]

I do not recognise the figures highlighted by the hon. Lady. The latest figures from the Department for Education show that there are 100,000 more child care places. According to the latest figures, there were 2 million child care places in 2011, which was a 5% increase on 2009, so the number of child care places has increased. As the mother of two young children, I totally appreciate that the cost of child care can be an excessive burden on families. However, the Government have done a lot to offer support and are doing more with the offer of tax-free child care from next year, which will make a significant difference to the amount that parents have to pay for their child care.

Royal Assent

Consumer Rights Bill

Debate between Sharon Hodgson and Jenny Willott

Tuesday 28th January 2014 Commons Chamber

[Jenny Willott]

If the hon. Lady would listen, I just said that the Department has written to public enforcers to ask them to enforce the law properly. The problem is clearly still happening, and we are all aware of instances of it. Recently, there were reports about the issue on the radio, particularly about the fake HMRC websites. There are lots of things that are illegal that still go on until there is a crackdown. This is one such thing, and we are doing what we can to encourage public enforcers to take action to close down websites that are clearly in breach of the law.

On a technical point, the issue of devolution was raised by a number of Members from Northern Ireland, and I should like to clarify the situation. The issues covered in the Bill are reserved to Westminster with regard to Scotland and Wales, but they are devolved to the Northern Ireland Assembly. The devolved Administrations in all three nations were consulted throughout the drafting process, and both Cardiff and Edinburgh are perfectly satisfied with the measures and are happy for them to be implemented across England, Wales and Scotland. I completely agree with the hon. Member for Strangford (Jim Shannon) that we are all part of one country and that it is important to be consistent across it. I am glad to be able to tell him that the Northern Ireland Assembly has agreed to a legislative competence order so that the Bill will apply across the board to the whole of England, Scotland, Wales and Northern Ireland. There will be consistency in the application of all the measures to the whole of the UK.

[Mrs Hodgson]

Will the hon. Lady clarify something? I think I heard her say that some of the issues raised by hon. Members did not fall within the remit of the Bill, including the point that I made about the secondary market in controlling ticket touts. Am I correct in thinking that she is not going to respond to any of my points?

[Jenny Willott]

Some of the issues that the hon. Lady raised related to unfair contract terms, which I shall come on to in a minute. Many other issues relating to banking legislation and the regulation of energy markets do not fall within the remit of the Bill, and they are the responsibility of other Departments. However, I shall come on to the points that she made about ticket touting.

As the hon. Member for Mid Norfolk (George Freeman) said, many good businesses already offer enhanced rights to their customers. The Bill will help them, because it will create a level playing field, and it will help us to have fair competition. The hon. Member for Windsor (Adam Afriyie) made it clear that the Bill will bring significant benefits to businesses, saving them time and money, and helping them to provide a better service to customers. It will also make the market more competitive, which helps everyone.

On the specific matters raised, the hon. Member for West Bromwich West mentioned the issue of deductions for use when a product is returned to the trader. As he said, we accepted some of his Committee’s recommendations, and it is vital that we begin the debate by recognising the fact that current legislation allows for a deduction for use whenever the customer exercises their second-tier right to reject. The Bill strengthens that by saying that a deduction for use cannot be made until after the first six months from purchase with a limited exception. As a result of the pre-legislative scrutiny, ably led by the hon. Gentleman, we decided to tighten and limit that exception even further. It is important to maintain the ability to deduct for use, but to ensure that there is a fair balance between the rights of consumers and the pressures on business.

The hon. Member for East Antrim (Sammy Wilson) raised the issue of time- limiting the period available for repairing products, as did another hon. Member. A number of factors will be beyond the control of the trader and a fixed time limit may impose a significant burden on them. When providing a repair the trader must carry out a number of actions, including taking delivery of the goods, diagnosing the faults, and perhaps sending the goods away for repair or ordering in parts. Similarly, the trader may have to order in a replacement. We are concerned that imposing a time limit may lead to a reduction in the quality of the repairs, which may in turn lead to a loss of faith in the repairs, and ultimately to an increase in the number of goods being rejected. We do not want to see that, so we do not propose to lay down a specific time limit in legislation because it could be counter-productive to the interests of consumers.

A number of hon. Members raised the issue of digital content. For the first time, the Bill introduces consumer rights for digital content. We are one of the first countries in the world to legislate in this area. I hope that as well as benefiting consumers, this will help to give this sector of the economy a competitive edge in the future. Such an important and rapidly growing industry needs to be governed by a clear and effective consumer framework. Many consumers assume that they have rights at the moment and are confused and concerned when they find out that they do not. We heard from a number of Members about the scale of this. During the last year, 16 million consumers have had a problem with downloaded material. I accept that, where possible, we should align the digital regime with goods and services to make it as clear and simple as possible for consumers, but we should do that only where it makes sense, and we need to ensure that we neither over nor under-regulate this important sector to ensure that it can grow.

Another issue that was raised by the hon. Member for West Bromwich West concerned the outcome-based quality standard for services. The Bill reflects the current position, which, as he knows, requires services to be undertaken with reasonable care and skill. As part of the consultation ahead of the Bill, the Government asked for comments on additional proposals to move the services regime closer to the regime for goods by introducing an outcome-based quality standard for certain services, but the responses that we received gave a wide range of views, including contradictory views on whether an outcome-based standard would be easier to understand. While in some cases, such as repair or certain installation services, it may be quite simple, in other cases a view on the quality of a service is subjective, and therefore much harder to determine.

As the hon. Gentleman said, the issue is complicated and difficult. I completely understand where he and his Committee are coming from, but the Government feel that the evidence does not fully support the conclusion that they came to and we have decided to stick with the current legal position requiring reasonable care and skill rather than introducing an outcomes-based quality standard. The current system is understood and it seems easier to apply, rather than introducing a new system that could be complicated and subjective, particularly as there are strong views on either side.