Oral Answers to Questions

Debate between Sharon Hodgson and Ben Wallace

Tuesday 12th May 2020 Commons Chamber

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab) [V]]

Thank you, Mr Speaker. The armed forces are indeed playing a vital part in helping the country through this coronavirus crisis, as are our veterans, who, across the country, are volunteering to help their local community, and I commend them all for their contribution. Many are helping other veterans because the Government have closed the Veterans UK helpline. Will the Secretary of State set out why he decided to close the helpline in the midst of this crisis, when many veterans will need its help and support?

[Mr Wallace]

From my understanding of the helpline, the activity that it did remained and, in fact, the vast majority moved online, reflecting the changes to the working patterns that we all have to face. We have found that the services are still being delivered. My hon. Friend the Minister for Defence People and Veterans has reported that there is no decline in the service being given to those veterans—this is about the medium that is currently being used. However, as soon as possible—indeed, maybe it has already started—we will be returning to some form of telephone service alongside the online service. The feedback, both from charities and veterans, is that they are getting the service they require, and my hon. Friend is absolutely, on a daily basis, keeping on top of that.