(6 years, 8 months ago)
Commons ChamberMy hon. Friend makes a good point about how closely we work with disabled people and stakeholders. He makes particular reference to the severe conditions work that we have implemented for ESA claimants, where we have worked with stakeholders to design a new process, so that the most poorly and vulnerable people have a personal, tailor-made process.
(6 years, 11 months ago)
Commons ChamberI assure the hon. Lady that we have a very robust quality assurance process. Clearly, the case she has highlighted today is unacceptable. If she would like to bring me that case and discuss it with me, I would be very happy to do so.
Every year, billions of pounds of taxpayers’ money is lost due to fraud or errors in benefit claims. Will the Secretary of State say whether the introduction of universal credit will improve this situation?