Asked by: Sarah Hall (Labour (Co-op) - Warrington South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps he is taking to improve the migration process for claimants transitioning from income-related Employment and Support Allowance to Universal Credit; and what measures are in place to ensure that vulnerable individuals are adequately supported during this transition.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
The Department for Work and Pensions (DWP) reviews and amends its approach for migration to Universal Credit based on lessons learned from earlier migrations (Tax Credits, Income Support) and continues to refine support strategies for customers.
We recognise that many claimants making this transition have complex health conditions and additional needs, which can make the process particularly challenging. DWP is committed to ensuring that these individuals receive the support they need.
We have dedicated support mechanisms in place for customers with vulnerabilities. This includes clear communication, accessible guidance and personalised assistance where needed.
The Migration Notice itself signposts to our helpline, gov.uk website and ‘Help to Claim’, a service provided by Citizens Advice Bureau. Contact via these routes allows further support to be provided, based on individual need from the outset.
All Employment and Support Allowance (ESA) customers who have not made their claim to Universal Credit within two weeks of the deadline of their migration notice will automatically enter the Enhanced Support journey. This journey provides tailored and flexible assistance, including phone calls and home visits, to support the migration process.
We recognise that the digital nature of Universal Credit can pose significant challenges for claimants with learning disabilities, dyslexia, or limited digital literacy. To address this, we offer alternative access routes, including telephone support and face-to-face appointments, which can be arranged upon request. Additionally, Universal Credit statements and letters are written and formatted in plain English and undergo rigorous content design testing to ensure clarity and accessibility. DWP is regularly reviewing its correspondence templates to ensure that responses are concise, clear and free from unnecessary technical language while maintaining transparency and accuracy.
Furthermore, Jobcentre staff are trained to discuss complex needs and vulnerabilities. There is a facility in the Universal Credit account to record these, along with any agreed reasonable adjustments. Customers can request email communications, home visits, or support from an authorised representative (family member, friend, or adviser).
In addition to this, we also offer:
DWP continues to review and iterate our services to optimise our services and any further feedback is welcomed.
Asked by: Sarah Hall (Labour (Co-op) - Warrington South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that sufficient entry-level employment opportunities are available for graduates; and to support employers in providing roles which enable graduates to gain the experience necessary to progress in their careers.
Answered by Diana Johnson - Minister of State (Department for Work and Pensions)
Whilst UK graduates continue to have strong and above-average employment rates, we recognise some face challenges in getting jobs. Starting out in the world of work is a pivotal moment for young people, where the right support at the right time can help jobseekers to access better opportunities and significantly improve labour market participation.
This is why Jobcentre Plus provides personalised support, from CV advice to interview coaching, and connects graduates to roles through partners like Milkround, Gradplus, and Prospects. Jobcentres also have strong links with universities and signpost graduates to specialist support. To support employers, Jobcentre District Employer & Partnership teams work with them to promote local opportunities and provide suitable employment and skills support, where appropriate.
We are working collaboratively with employers to shape the new Jobs and Careers Service to meet their diverse needs, including helping graduates find meaningful work and develop the skills to progress in their careers.
Asked by: Sarah Hall (Labour (Co-op) - Warrington South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that paying parents who owe child maintenance are held responsible; and that enforcement action is taken to recover arrears and support children in separated families.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) is committed to ensuring separated parents support their children financially, taking robust enforcement action against those who do not.
If paying parents fail to meet their financial obligation to their children, the CMS has a range of strong enforcement powers including deduction from earnings orders and bank accounts, removing a parent’s passport or driving license and commitment to prison.
In the past year to June 2025, CMS collected £202m through administrative and legal enforcement actions (including deduction from earnings orders and requests) which is increasing year on year and is the highest amount collected through the administration of robust collection and enforcement powers.
We are working to introduce administrative liability orders (ALOs) which will replace the current requirement for the CMS to apply to the court for a liability order. Introducing a simpler administrative process will enable the CMS to take faster action against those paying parents who actively avoid their responsibilities and will get money to children more quickly.
Once in operation, we expect the new liability order process in the majority of cases to take around 6 weeks. Changes will mean the CMS can use its strong enforcement powers more quickly to go after those who wilfully avoid their financial obligations to their children.
We are working with His Majesty’s Courts and Tribunals Service and the Scottish Government to establish a process for implementing ALOs and plan to introduce regulations to Parliament as soon as possible.
Asked by: Sarah Hall (Labour (Co-op) - Warrington South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent assessment she has made of trends in the level of child poverty; and what steps she is taking to ensure that families with children have adequate financial support.
Answered by Alison McGovern - Minister of State (Housing, Communities and Local Government)
Tackling child poverty is at the heart of the Government’s mission to break down barriers to opportunity and improve the life chances of every child. Child poverty has increased by 900,000 since 2010, with 4.5 million children now living in poverty in the UK. The Child Poverty Taskforce will publish a Child Poverty Strategy in the autumn that will deliver fully funded measures to tackle the structural and root causes of child poverty.
The Strategy will look at levers across four key themes of increasing incomes, reducing essential costs, increasing financial resilience; and better local support especially in the early years. This will build on the reform plans underway across government and work underway in Devolved Governments. The Strategy will tackle overall child poverty as well as going beyond that to focus on children in deepest poverty lacking essentials, and what is needed to give every child the best start in life.
As a significant downpayment ahead of strategy publication, we have already announced substantive action across major drivers of child poverty. This includes an expansion of Free School Meals that will lift 100,000 children out of poverty by the end of the parliament. and a new £1 billion package to reform crisis support, including funding to ensure the poorest children do not go hungry outside of term time. This comes alongside a £39 billion investment in social and affordable housing – the biggest investment in a generation – and £13.2bn including Barnett impact across the Parliament for the Warm Homes Plan.
We’ve also committed to rolling out Best Start Family Hubs in every local authority by April 2026 and creating up to 1,000 hubs across the country by the end of 2028. Backed by £500m funding, this vital support will relieve pressure on parents and give half a million more children the very best start in life. And last month, we confirmed funding of £600m for the Holiday Activities and Food programme for the next three years, ensuring that children and young people can continue to benefit from enriching experiences and nutritious meals during the school holidays.
These commitments come on top of the existing action we have taken which includes expanding free breakfast clubs, capping the number of branded school uniform items children are expected to wear, increasing the national minimum wage for those on the lowest incomes and supporting 700,000 of the poorest families by introducing a Fair Repayment Rate on Universal Credit deductions.
To further support struggling families, funding of £742 million will be provided to enable the extension of the Household Support Fund from 1 April 2025 to 31 March 2026 in England, plus additional funding for the Devolved Governments through the Barnett formula to be spent at their discretion.
Asked by: Sarah Hall (Labour (Co-op) - Warrington South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people on PIP are on (a) 4 points and (b) 3 points, by (i) local authority area and (ii) parliamentary constituency.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Under the current criteria a claimant to Personal Independence Payment (PIP) must score between eight and 11 points across the 10 daily living activities to get the standard rate of the daily living component, or 12 points or more for the enhanced rate. They also need to score between eight and 11 points across the two mobility activities for the standard rate of the mobility component and 12 points or more for the enhanced rate. Anyone scoring below eight points for either component is not entitled to PIP.
Asked by: Sarah Hall (Labour (Co-op) - Warrington South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve support for unpaid carers.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Unpaid carers play a vital role in supporting elderly or disabled relatives or friends. Sometimes unpaid carers will need to turn to the benefit system for financial support, so it is right that we keep Carer’s Allowance (CA) under review, to see if it is meeting its objectives, and giving unpaid carers the help and support they need and deserve.
Unpaid carers may be able to receive financial and/or employment support from the department depending on their circumstances. This includes CA and means tested benefits such as Universal Credit (UC). UC can be paid to carers at a higher rate than those without caring responsibilities through the additional amounts for carers. UC pays an extra £2400 a year to unpaid carers.
Carers (providing at least 35 hours per week) of severely disabled people may be eligible for benefit support as set out above. They are not required to undertake any work-related activity but can access employment support on a voluntary basis if they wish.
A part-time carer on UC (providing care for under 35 hours a week) would be supported to combine work and care. They will receive personalised employment support from their work coach, who tailors the number of hours a week they are expected to work or search for work to fit their caring responsibilities and take into account any other barriers to working full time, for example a health condition.
Employment support can include identifying skills gaps and referral to skills training, careers advice, job search support, volunteering opportunities and access to the Flexible Support Fund to aid job entry. Unemployed customers who require more intensive employment support can also be referred to the Restart and Connect to Work programmes.
We also know that some carers are keen to maintain contact with the labour market, so we want to encourage carers to combine some paid work with their caring responsibilities wherever possible, meaning they can increase their overall income (eligibility rules apply).
That’s why we have pegged the CA earnings limit to 16 hours work at National Living Wage (NLW) levels, and in future it will increase when the NLW increases. The earnings limit increased to be £196 a week net earnings on 7 April 2025, compared to £151 in 24/25. This is the largest ever increase in the earnings limit since CA was introduced in 1976 and the highest percentage increase since 2001. Over 60,000 additional people will be able to receive CA between 2025/26 and 2029/30 as a result.
DWP has also begun some scoping work to see whether an earnings taper in CA might be a feasible option in the longer term. This will require significant change to current DWP systems.
Asked by: Sarah Hall (Labour (Co-op) - Warrington South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people formerly resident in Warrington South constituency are claiming pensions whilst living abroad.
Answered by Emma Reynolds - Secretary of State for Environment, Food and Rural Affairs
The Department does not hold the information to be able to answer this question.
Asked by: Sarah Hall (Labour (Co-op) - Warrington South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether people with an assistance dog require documentation to enter food retail outlets and licensed premises.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
There are no rules or regulations that make it a requirement for people with assistance dogs to have documentation to enter retail outlets, licensed premises or any other premises of businesses or service providers.
The Equality Act 2010 places a general duty on businesses and service providers to make reasonable adjustments to allow disabled people, including people with assistance dogs, access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act. It has published guidance - ‘Assistance Dogs: a guide for businesses and service providers’ - to help those bodies understand what they can do to meet their legal duties to assistance dog owners.
Duties and protections under the Equality Act are ultimately enforceable through the courts, and anybody who thinks that they have been discriminated against - including where access to an assistance dog has been refused - can take legal action to seek to resolve the issue. The EHRC will support people who have experienced discrimination through that process.
This Government fully supports the principle that guide dogs and assistance dogs should always be allowed access, except in the most exceptional circumstances.