Digital Landlines: Rural Communities Debate
Full Debate: Read Full DebateDepartment: Department for Science, Innovation & Technology
Sarah Dyke
Main Page: Sarah Dyke (Liberal Democrat - Glastonbury and Somerton)Department Debates - View all Sarah Dyke's debates with the Department for Science, Innovation & Technology
Digital Landlines: Rural Communities
Sarah Dyke Excerpts(3 weeks, 2 days ago)
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Sarah Dyke (Glastonbury and Somerton) (LD)
The right hon. Gentleman talks about vulnerable people. A constituent of mine, a widowed mother, lives in Westport with her son who has ME—indeed, she suffers from ME as well. Two weeks ago they were left without power and therefore without a phone. Had an emergency occurred during that time, they would have been. Does the right hon. Member agree about the serious risk that the rapid switch to digital landlines poses to more vulnerable residents in rural areas?
Damian Hinds
I do. It is a major infrastructure change and there are particular considerations around the elderly and the vulnerable. I have heard from many constituents who have shared their concerns about the switchover, mostly about fear of losing that means of contact during a power cut and not having a mobile phone signal to fall back on. Elderly people often speak of their phone—their landline, as we would call it—as their lifeline, not only for their health support, but to be able to be in touch with friends and family, their support network. One constituent who has had the changeover talks about having her landline cut off, in her words, and replaced with a battery phone, which she says is too bulky for her to carry around and which does not reach all parts of the house. Because she lives alone and is disabled, she has relied on having multiple phones in the house, including a landline extension in her bedroom. The new phone has to be placed on a charger overnight, and the charger is located in a room up steps that she struggles to reach, so she no longer has a phone within reach of her bed.